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XP  BSOD System error 1003 (102)

Yann Shukor
Yann Shukor asked
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Last Modified: 2017-04-28
Hi

A customer's HP Pro 3120 installed with XP keeps halting with a BSOD "System error 1003 (102)"
with a variety of STOP codes: 0x1000000a, 0x1000004e, 0x10000050, 0x1000007f, 0x1000008e, 0x100000c5, 0x100000d1

I have run sfc /scannow, Malwarebytes, ADWCleaner, ESET NOD32, MEMtest, Driver Booster to update drivers
Updated BIOS, Chipset, graphics and network interface drivers

I even added an extra GB of RAM to 4GB (2x2)

Nothing seems to help, the BSODs keep on coming

Any ideas or suggestions ?

thanks
yann
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
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Commented:
Remove memory and blow out slots.  Clean any visible dust away.  Wipe memory with tissue paper especially the slots.

Test memory with single sticks and in different slots.  See if that helps.

Remove any WiFi adapters (if it has those) and use Ethernet instead for networking.

Check motherboard for swollen or distorted capacitors (but I don't expect it to have those).
Dr. KlahnPrincipal Software Engineer
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Commented:
I also tend to think this looks like a memory issue, but if you've run Memtest that possibility is reduced.  Still, nothing bangs on a system like actually running Windows.

Swap the power supply if you've got a spare available.  That'll either point at the guilty party or eliminate power as the issue.

If the problem persists, swap out the hard drive for another and reinstall Windows.  See if the problem persists.  If it does, then there's flaky hardware somewhere.

I even added an extra GB of RAM to 4GB (2x2)

Side note:  XP does not use anything above 3 GB of memory.  This is because it uses the 3 to 4 GB address space to map the graphics adapter.

Driver Booster to update drivers

Opinion:  Never use Driver Booster or a similar product to update or install new drivers under Windows.  Your own opinion of what's current and what's official is almost always better.
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Commented:
it can be malware - or bad ram
for bad ram i test i use the UBCD :
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : https://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios

Author

Commented:
Thanks for your responses

I did in fact run MEMTEST for one whole pass and it came up clean

Wouldn't a disk issue present more or different symptoms than a cryptic "System error" ?

I will check capacitors today and toy around with  a different graphics board, and while I'm at it another cpu

I will also run the HP diagnostics program to help diagnose if possible the faulty component
RaminTechnical Advisor
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Commented:
Please post the .dmp file

It can also be a just buggy Driver.
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Author

Commented:
Ok, well I took the PC apart and came across two bloated capacitors; one of them shows signs of rust like leakage

This last one is on the motherboard while the other is in the power unit

Is it worth replacing the capacitors ? Won't the other capacitors follow the same suit, eventually ?
RaminTechnical Advisor
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
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Commented:
So far I have replaced the ram and the disk

I have run Memtest : no errors
I have run HP diags for over an hour : no errors
I was trying to install Windows 7 and each attempt ended with a blue screen
Principal Software Engineer
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dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
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Commented:
Try installing LInux and see if that will run.  For example get Ubuntu and see if you can install that.
RaminTechnical Advisor
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Commented:
Thanks,
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