Why Skype cannot login through its software in Win8?

eemoon
eemoon used Ask the Experts™
on
Why Skype cannot login through its software in Win8? I cannot login Skype via software, but can login via web. Please see picture. I think the Skype is installed very successfully. Thank you
Capture.PNG
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018

Commented:
When you say through web, is it Chrome or Firefox etc. These browsers allow for proxy settings that bypass system proxy setting.
Please check your system proxy settings

Author

Commented:
Thanks for your reply. I can login Skype via Chrome browsers, but cannot login via Skype(please see first picture attached)

Do you think I need to change port? Please see second picture attached
second-picture.PNG
Windows Firewall or 3rd party Firewall ?
11/26 Forrester Webinar: Savings for Enterprise

How can your organization benefit from savings just by replacing your legacy backup solutions with Acronis' #CyberProtection? Join Forrester's Joe Branca and Ryan Davis from Acronis live as they explain how you can too.

Shaun VermaakSenior Consultant
Awarded 2017
Distinguished Expert 2018

Commented:
No, leave port as is. Please provide system proxy settings

Author

Commented:
I attached third picture. Please see it. Is this correct info you want me to show?
third-picture.PNG
Jackie Man IT Manager
Top Expert 2010

Commented:
If you are using Windows 8, not Windows 8.1, you need to update Skype client from the link below.

https://www.skype.com/en/download-skype/skype-for-windows/

If you are using Windows 8 or Windows 8,1, you can install the Skype app from the link below.

https://www.microsoft.com/en-us/store/p/skype/9wzdncrfj364

Author

Commented:
my Win is version 8.1
what is difference of the Skype between your link and the below link that i used to download?
 http://www.skype.com/go/getskype-full
thanks
noxchoIT Product Manager
Top Expert 2009

Commented:
Are you using Skype for Desktop or the one from Store? The one from Store is crap. I always remove it and install one for Desktop directly from Skype.com
Jackie Man IT Manager
Top Expert 2010

Commented:
Your link is to download offline installer for Skype client.
Jackie Man IT Manager
Top Expert 2010

Commented:
Try to do windows update to see whether it fixes the problem. The offline installer for Skype client seems to have a problem with win 10 (maybe win 8 also) which can be fixed by windows update.

https://community.skype.com/t5/Windows-desktop-client/Trying-to-run-skype-7-34-103-get-error-MSVCP140-dll-Error-status/td-p/4649230

Author

Commented:
@noxcho,
I do not know your question.  Can you explain it in detail? can you send me the link for download?
Are you using Skype for Desktop or the one from Store?

@Jackie Man,
this link is for download full size Skype in my pc. it is 56.641mb。 and i also updated windows. but it still cannot resolve the problem
IT Manager
Top Expert 2010
Commented:
Try to download from my link instead.

https://www.skype.com/en/download-skype/skype-for-windows/

The version of Skype are different.

Version of Offline installer: 7.35.0.102
http://www.skype.com/go/getskype-full

Version of Online installer: 7.33.0.105
https://www.skype.com/en/download-skype/skype-for-windows/

I have seen post in forum that the latest version has a bug in older version of Windows and I am still using Skype 7.33.0.105 in my Win 7 x64 and there is no problem at all.

Uninstall the installed Skype first and restart computer before you reinstall.

Author

Commented:
Thank you.  solved. it missed a file.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial