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Richard KortsFlag for United States of America

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hp.myway.com malware

A friend's computer is infected with this, using Firefox.

The solutions at this link https://www.google.com/?gws_rd=ssl#q=hp.myway+removal+firefox all require internet access. She cannot access the internet; Server not found in all cases (i.e., google.com).

What can be done?

Thanks
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John
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Make sure your friend has a backup, reinstall Windows, drivers, patch and restore the applications and data from the backup.
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Ramin

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First  disable the extension. Then run spybhoremover from secutityxploded.com. finally run rogue remover,  do not reboot and run MBAM full scan.
What do you mean solutions require internet access?

STEP 1: Uninstall Hp.myway.com from Add\Remove Programs
From control panel
STEP 2: Clean Hp.myway.com from Chrome Firefox or Internet Explorer
Some browser settings
STEP 3: Permanently Remove Hp.myway.com leftovers from the System
Just some recommendations

http://www.virusresearch.org/remove-hp-myway-com-chrome-firefox/
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Ramin

Thank you,  I was very pleased to help.