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Anyone familiar with / use freedompop, a supposedly free cell service?

I stumbled on this 'free' service through a website that promotes deals on the web.

Figured I'd give it a try and it can't hurt to have a spare sim with live service but I have a bunch of questions and their tech support is the most useless I have ever experienced.

Wonder if others here have used this service and can play tech support for them since theirs functionally doesn't exist.

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masnrock

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BeGentleWithMe-INeedHelp

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since I posted this, I called their way off shore script reading customer service. I wanted to see if I was getting correct info from their support line. They give you 200 minutes AND 200MB free per month. You have to use their app on the phone to make calls (VoIP) and 1 thing that came out of talking to the rep, is that a call over cellular goes against minutes AND data. That doesn't sound right, right? that's why they give you minutes AND data? I realize the call WILL technically use data since its voip, but I would think they don't take from both categories.

I pushed the point with the rep to get to a manager and when she kept balking, I hung up. then got a message my account was cancelled.

So I'm done with them.

anyone reading this - I'd advise the same.

Brian B

The explanation makes sense in a way. If the call uses VOIP then it would go over data. Sounds like their "minutes" aren't minutes of talking on cell in the traditional way we all think about it.

You get what you pay for, I guess. Thanks for giving us an update.

masnrock

If makes sense yet because of the technicalities of VoIP, yet it also doesn't because it does less to somewhat of a misrepresentation of what you are getting. That type of approach really will only work for people who hardly use their phones.

Thanks for the update.