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Windows 8 recovery issue

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Last Modified: 2017-05-04
When using the System Restore option ("Use a restore point recorded on your PC to restore Windows") on this HP laptop it told me that it couldn't progress as there is no admin account on it. Perhaps this is the result of its owner being the victim of remote scammers?
If there is no rollback possibility, i'd prefer to reinstall with a stock (bloatware-free) Windows 8 image. Is such a thing available to users of Win 8 (possibly with a Home edition)?
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Paul MacDonaldDirector, Information Systems
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No - the client isn't interested in buying it again - it's already on his machine
Paul MacDonaldDirector, Information Systems
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"i'd prefer to reinstall with a stock (bloatware-free) Windows 8 image."
"...the client isn't interested in buying it again..."
These are contradictory statements.  Are you asking where you can get Windows 8 for free?  If so, you'd be better off talking to HP about other options for repairing the laptop.
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I know it's possible with Windows 10, as i've just done it. It (i think) used to be possible with Win 8 but maybe no longer
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Thanks. I'm pretty sure at some point you could get a generic Win 8 image from MS, but maybe no more
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Well, i was about to say that you're about 3 hours too late with that ;) But i'm not sure that would apply. This HP laptop doesn't seem to have an external product key sticker on it, though perhaps there is one buried somewhere in the EFI bios. When it's in the registry, where is it?
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what hp model is it?
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It's OK. I had to recover with a factory reset from an HD partition