Windows 8 recovery issue

CEHJ
CEHJ used Ask the Experts™
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When using the System Restore option ("Use a restore point recorded on your PC to restore Windows") on this HP laptop it told me that it couldn't progress as there is no admin account on it. Perhaps this is the result of its owner being the victim of remote scammers?
If there is no rollback possibility, i'd prefer to reinstall with a stock (bloatware-free) Windows 8 image. Is such a thing available to users of Win 8 (possibly with a Home edition)?
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Paul MacDonaldDirector, Information Systems
Commented:
Windows 8 is still available for purchase.  While what you mean by "bloatware" could be subjective, buying Microsoft's version will relieve you of all the things your HP may have installed themselves (for better or worse).
Top Expert 2016

Author

Commented:
No - the client isn't interested in buying it again - it's already on his machine
Paul MacDonaldDirector, Information Systems

Commented:
"i'd prefer to reinstall with a stock (bloatware-free) Windows 8 image."
"...the client isn't interested in buying it again..."
These are contradictory statements.  Are you asking where you can get Windows 8 for free?  If so, you'd be better off talking to HP about other options for repairing the laptop.
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Top Expert 2016

Author

Commented:
I know it's possible with Windows 10, as i've just done it. It (i think) used to be possible with Win 8 but maybe no longer
Top Expert 2013
Commented:
on Hp laptops, you can normally use the Factory reset software to reset it completely - but it will also install all "bloatware" too
you can remove that - but it will also do the updates again
Top Expert 2016

Author

Commented:
Thanks. I'm pretty sure at some point you could get a generic Win 8 image from MS, but maybe no more
Top Expert 2013

Commented:
Top Expert 2016

Author

Commented:
Well, i was about to say that you're about 3 hours too late with that ;) But i'm not sure that would apply. This HP laptop doesn't seem to have an external product key sticker on it, though perhaps there is one buried somewhere in the EFI bios. When it's in the registry, where is it?
Top Expert 2013

Commented:
what hp model is it?
Top Expert 2016

Author

Commented:
Top Expert 2013

Commented:
Top Expert 2016

Author

Commented:
It's OK. I had to recover with a factory reset from an HD partition

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