Microsoft Dynamics GP: Strange Characters Upon Typing

Hi John,

To get more familiar with your environment, is this issue on multiple workstations or on one shared Terminal services/Citrix box? Do you have any other 3rd party products installed, and also what language settings are in place on the computers?

Also which window or windows is this issue occurring on?

Thanks,
Greg

Hi:

My client has been on GP, since 2008.  This issue has been happening, since they upgraded to GP 2015 R2, a few months ago.

They are on fat clients, so no Terminal Servers are in place.  They have such third parties installed as Nodus and Binary Stream.  As far as I know, default language settings are in place.

I think that the issue is on any and all windows and is intermittent.  Yes, multiple users are receiving the issue.

John

Ah OK thanks for that additional information. Without having experienced that specific issue on my own, my thought process if I had the resources available to test would probably be to...

1) install their GP version and features (without any 3rd party components or customizations) onto a spare workstation with same configuration as their existing ones.
2) have a user try to recreate the issue on that spare computer. Try to document which window it appears on, either on existing or test workstation.
3) add one 3rd party product at a time and do testing again to see if it introduces it.
4) also see what resolution settings they're using, could it be a very high resolution and it's having an issue?

Hi Greg:

Okay.  I'll try all of that, during the next time that I'm onsite.  Thank you!

I spoke with their IT person about the resolution.  He states the following:

"The workstations are High Resolution, but I don't see why that would matter.  Dianne's computer has a dedicated "gamer" style video card, so it would not have any trouble rendering graphics.  Also, this only happens in GP, so it isn't a general performance issue."

Thoughts?

John