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Outlook search issues

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Last Modified: 2017-05-18
Hey guys,
I am having an issue with a user's Outlook.  At first it was starting out that she was not seeing any recent results, until she clicked on, "find more on the server."  I rebuilt the index and now it does not even work at all without Outlook disabled from the index.  I have tried the following things:
Reinstall the search index from Programs and Features and rebuild it
A new Outlook profile
An Office Repair
A brand new user profile

I now have outlook running without the index on.  It works, but of course it is much slower.  Does anyone have any ideas?
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Christ HaroldSoftware Engineer

Commented:
Hi,
The Outlook search issues are faced by many users. This problem generally occurs because of Indexing problem and other related issues. Read this thread to resolve your problem

https://www.experts-exchange.com/questions/29020993/Oulook-2016-the-owa-version-Search-engine-is-wierd.html

Hope this will help you

Have any other issues after this then you can ping here

Regards
Christ
This is the most common issues any Outlook users faces.  Though for Outlook Search problem, the outlook is not responsible, In fact window is responsible. To fix it make sure Window Serch service is started and reset Outlook indexing,
For Full manual steps check Out this blog tofix Outlook search problem.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
I'm not sure if you have reviewed this article from Microsoft Support about search result Issue,
https://support.microsoft.com/en-us/help/2769651/outlook-search-returns-no-matches-found

Author

Commented:
Hey guys,
I did verify that indexing was complete.  The search service is running.  A new Outlook Profile was created so I have also eliminated a corrupt ost file as being culprit.  I have also verified that the msg file type was set to, "Index Properties and File Contents," so I don't know what it could be.  I appreciate everyone's input, but I seems that I have followed all of the suggestions and this is still not resolved.
RaminTechnical Advisor
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Commented:
Try this, If outlook is in cached mode,  take it out of cached mode, shut down outlook,  then delete the OST.  Run outlook then put it back in to cached mode, and retest.

Author

Commented:
Hey Ramin,
I already tried a new outlook profile and renaming the ost to .old so I dont think that it is a bad ost file.
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
If outlook is in cached mode,  take it out of cached mode, exit run it again and set it back to cached mode and retest.
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Author

Commented:
It solved the problem

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