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Mark GalvinFlag for United Kingdom of Great Britain and Northern Ireland

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Issues using the Office Deployment Tool to install Office 2016 (Office 365) onto Citrix XenApp

My client has been using Office 365 E3 since March 2012. Almost all Desktop users are now running the latest version of Office 365 - 2016 ProPlus on their computers.

Client has two Citrix XenApp servers, both with Office 2010 installed. We now need to roll Office 365 onto these servers.

Following Office 2016 Deployment ToolConfiguration options for the Office 2016 Deployment Tool we have downloaded the install
downloadconfig.xml: downloadconfig.xml

We have taken the first XenApp off-line from users, placed the server into install mode 'change user /install', removed Office 2010 and then ran the install command 'setup.exe /configure install32.xml' using this xml: install32.xml

Setup runs on screen and everything installs as expected. Moved Office App shorts to customer Start Menu and Desktop.

Made the server available to test users. Log in as first user.

When they start Outlook they first get :
User generated imageFine. Enter the users Office Password and then:
User generated imageWhich, according to the ODT, shouldn't appear. If I enter the users Office 365 Email and then password the Activation Wizard states that the computer has been added to the user's list of computers.

If I then log in as the second test user the same happens again, first the password for Outlook (which isn't that big a deal) then the request to Activate Office. If I click on cancel for the Activation Wizard and open Word I see:
User generated image
Following Troubleshoot issues with shared computer activation for Office 365 ProPlus I have checked the Registry. The key the article mentions is not in the location the article mentioned:
User generated imageBut it is in this key:
User generated image
Any assistance would be great.

Thanks
Mark
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David Johnson, CD
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If you are using MCS or PVS, this regkey may need to be saved if you are using Citrix UPM. Is there an associated user regkey that is updated to show that user has gone thru the activation process?