We help IT Professionals succeed at work.

Cannot open html attachments Windows 10

cja-tech-guy
cja-tech-guy asked
on
903 Views
Last Modified: 2017-05-17
I have a Surface Book with Windows 10 and it will not open HTML attachments from Outlook.  
When I click on the attachment it brings up the "open with" dialogue box and it wants me to choose a program to open it.
 
No matter which one I choose the html link does not open. I tried choosing Chrome, Edge and IE but the dialogue box keeps popping up. See attached image of what I see.

 I tried setting IE as default in settings, did not help.  The workaround is to save HTML file to desktop and then drop it into Chrome.

Any help is appreciated.

Thanks,
cja
Comment
Watch Question

Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Commented:
See if this KB from Microsoft helps you with your issue.

http://support.microsoft.com/kb/817878
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
There's no image attached.

What outlook version is this?
What Windows version exactly? (type winver into a command shell)
Is it reproducible anywhere or just one system? (If one, try a second outlook profile).
RaminTechnical Advisor
CERTIFIED EXPERT

Commented:
Perhaps HTML attachments are blocked by Outlook.

More Info for Troubleshooting attachment problems in Outlook:
https://support.office.com/en-us/article/View-open-or-save-attachments-92F87F3F-1085-425A-87F6-08D43C19B43D?ui=en-US&rs=en-US&ad=US&fromAR=1
CERTIFIED EXPERT

Commented:
Chrome has a bad habit of stealing file asscociations
Uninstall Chrome , check out this site for resetting file associations:

https://windowsinstructed.com/how-to-reset-file-associations-in-windows-10/
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Found solution myself.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.