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Problem viewing emails on second monitor (Outlook 2016)

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Last Modified: 2017-11-11
Hi.  I'm running MS Outlook 2016 on a new Acer Aspire V Nitor laptop connected to a Dell P2314H monitor.  I've been using the set up without issue for about three months.  A couple of days ago I found that Outlook had a problem whenever I opened an email on the monitor (whilst viewing the home page on the laptop screen).  Only a section of the email would be vieawable at best, at worst the email was just a blank page and the whole program froze.  This problem is only with Outlook and other MS office programs are fine still.  I've tried re-installing Outlook, disabling COM - add ins, scanning for viruses etc. all to no avail.  Can you suggest what might be causing this issue?

Thanks

Mark
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Commented:
I'd take a look at disabling hardware acceleration:
https://support.microsoft.com/en-us/help/2768648/display-issues-in-office-client-applications

It may not resolve your specific problem but it is quick and easy to test.

Author

Commented:
Thanks for the response, but it is already disabled.
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Distinguished Expert 2019

Commented:
Office 365 subscription?

Author

Commented:
Nope - up to date subscription.

What I think it is due to is my Mailbox file sizes being large (I realised that I haven't archived for some time).  Outlook does strange things when the file sizes are too large for it to handle.  I'll do some spring cleaning today and see if it makes a difference...
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Commented:
Your primary disk is a 256gb SSD and your OST / PST file is saved in the primary disk?

Author

Commented:
no - PST files are on the HDD drive
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