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Problem viewing emails on second monitor (Outlook 2016)

Hi. I'm running MS Outlook 2016 on a new Acer Aspire V Nitor laptop connected to a Dell P2314H monitor. I've been using the set up without issue for about three months. A couple of days ago I found that Outlook had a problem whenever I opened an email on the monitor (whilst viewing the home page on the laptop screen). Only a section of the email would be vieawable at best, at worst the email was just a blank page and the whole program froze. This problem is only with Outlook and other MS office programs are fine still. I've tried re-installing Outlook, disabling COM - add ins, scanning for viruses etc. all to no avail. Can you suggest what might be causing this issue?

Thanks

Mark

CompProbSolv

I'd take a look at disabling hardware acceleration:
https://support.microsoft.com/en-us/help/2768648/display-issues-in-office-client-applications

It may not resolve your specific problem but it is quick and easy to test.

mark leivers

ASKER

Thanks for the response, but it is already disabled.

Jackie Man

Office 365 subscription?

mark leivers

ASKER

Nope - up to date subscription.

What I think it is due to is my Mailbox file sizes being large (I realised that I haven't archived for some time). Outlook does strange things when the file sizes are too large for it to handle. I'll do some spring cleaning today and see if it makes a difference...

Jackie Man

Your primary disk is a 256gb SSD and your OST / PST file is saved in the primary disk?

mark leivers

ASKER

no - PST files are on the HDD drive

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Jackie Man

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