We are a Citrix shop with XenApp 6.5. I only have 200 devices, but over 325 licenses are being consumed. Most by licenses named HTML-XXXX-XXXX, where the X's are random numbers. What are these and how do I eleminate them? I've been revoking licenses daily but I need to solve the root cause here.
I've started purchasing per-user licenses as I will be gradually switching to user from device, but those aren't being issued either, likely because I'm in per-device mode. What is the best way to eliminate these HTML-XXXX-XXXX licenses and transition to the per-user mode?