Using contacts in office 2016

How long does it take to repair office 2016 with a decent broadband connection ?

They have suggested contacts that I can't look up when I click To: which is perhaps volatile contacts

Just type part of the name of your contacts and they will show up for your selection.

Hi feck1, Suggested contacts is no longer included in Outlook, If your migration brought over the suggested contacts folder, copy them into the main contacts folder and test to see if that does the trick
Kfalandays

I have 4 pop3 accounts they were previously in office 2010

The odd things is when I save a new contact I can see it there - but when I open an email and I go To: - browse to contacts - nothing there ....

Any explanation ?

Ive a feeling office 2016 - new install - is corrupted

when you click the To: button to reveal the address books, are there other "contact" books listed? Have you navigated to view all of the books in that list?

I have 4 pop3 accounts they were previously in office 2010

The odd things is when I save a new contact I can see it there - but when I open an email and I go To: - browse to contacts - nothing there ....

You may want to start from the beginning with some info - specifically:

#1 - You mention that you have 4 POP accounts - do these each have their PST file or all use the same one?

#2 - How many PST files are configured? If more than one, which one is designated as the "default data file" for the profile - that's the one that contains the default contact folder for the profile.

#3 - To ask what may seem to be an obvious question - these accounts were actually configured manually and not simply by entering the email address/password - correct? (IMAP is typically the default protocol that would be used for the email account when <auto-dsicover> (email address/password) is used to configure a non-Exchange based account)

#4 - To confirm - when you say "open an email - go to TO to browse contacts..............." - do you mean explicitly clicking on the TO button to open the AddressBook or entering a name in the TO field to recall entries from the auto-complete cache?  (The Suggested Contacts folder is something that started and ended with OL'2010 so if that folder exists in the folder tree, means that the PST file was copied over from an OL'2010 install but is no longer active)

Hi Karl

Good questions

On the road quick answers for now

#1
All diff .psts  / mirror setup on new laptop from  office 2010 on old laptop to the new office 2016 on new laptop

#2

I can set one account to be default

That's ok

When I go to add a new contact test1 email address test@test.com I can see it there in front of me. Save

When I go from a new email

To:

Browse to contacts

It can be found !

So I can't see any of Rhe old email contacts via the To:  from a new email !  Or any contacts at all via TO:

It's really odd

I understand suggested contexts is volatile / not used in office 2016

A quick point to item #1................

If you have 4 POP3 accounts configured each using its own PST file then remember that in the normal course of things, you would only have had one contact folder on your old system which would have been in the PST file associated with the first POP3 account configured. That PST file would have been designated as the "default data file" for the profile (unless you explicitly changed it).

When moving to OL'2016, the important thing to also remember is that the first POP3 account you configured would similarly have set that PST file as the "default data file" for the profile. If that wasn't the same account that was configured first in OL'2010 - contact/calendar folders would have been added and be empty. If you used the same PST files in '2016 as were being used in '2010 - you would now have at least two contact folders in the profile - one of them will have your contacts. Would suggest setting that PST file as the default data file to keep everything equal from '2010 to '2016

#4

Pop non exchange using the 2010 .pst files
I browsed to them setting them up manually

Not exchange

Basically ive no means of adding a new contact and viewing it via To:

#2 - I can set one account to be default

Keep something in mind - setting a given email account as the default does NOT CHANGE the default data file for the profile as per my previous response

Still a tad unclear about what you're actually referring regarding TO: as in "clicking on TO" to open the AddressBook or entering an address in the TO field (which uses the auto-complete cache).

How many actual contact folders do you have in the profile (ignoring <Suggested Contact> folders)?

Karl - good thinking

See what's the def account and set that up first

OMG - Set them all up again .....  (will use an new profile)

And having set up that one default email address like in the old laptop create one test contact - like test@test.com

New email - To: and see if I can browse to it

If that doesn't work - it's office repair time

Been using outlook for 10 + years and configured 1000s of addresses but I'm still learning but I'm still quote good at this

Forget cached contact

I'm trying to browse to a new test contact

I'm doing to from a new email in 2016

To:  and then browse to contacts

They are all blank - one should have the test contact I created !  Not cashed - created

 I'm not at the customers machne now - busy from memory

OMG - Set them all up again .....  (will use an new profile)

If the accounts are all configured and the same PST files were actually used then there's absolutely no reason to set things up again - would be a total waste of time. Just set the PST file that was the default in '2010 as the default in '2016. The contact folder in that PST file should contain your contacts, if it doesn't then the same PST files aren't being used - that simple.

Please do me a favor to explicitly confirm something in ref to "To:  and then browse to contacts " just so there is no confusion......

Are you clicking on the TO button which opens the AddressBook or entering an email address to "browse to contacts"?

They all have separate .psts

Thanks