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Se Lai

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Windows Server 2008 R2 Stuck in black screen

Installed windows updates and reboot the server, since that it stuck in black screen, i tried in safe mode and normal or any other it stuck in black screen(on logon screen). i tried to repair with startrep.exe didnt work and other would around but no luck.

Regards
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Shahnawaz Ahmed
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Hi Se Li,
Are you willing to connect remote registry of the server from any other server and check if HKEY_CURRENT_USER\CONTROL PANEL\COLORS   has all the values present?
try restore it should work
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Se Lai

ASKER

I cannot remote the server either,
yes i have restore option but we don't have backup.

regards
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ASKER

I checked the colors from recovery option and saw all registries are all there...
What about LKGC ?
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ASKER

I used that too, even all options on SAfe mode but still on that black screen,. with mouse cursor only
if it is a VM
Create a new VM, promot to DC, transfer the roles, and remove the old DC from AD.

https://www.experts-exchange.com/questions/27983344/Windows-Server-2008-R2-in-VM-does-not-start-black-screen-with-cursor.html
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ASKER

Its a physical  machine and file server.
What's the exact message on the screen?  Screenshot if possible.  Thanks.
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ASKER

There is no message on the screen. only black screen with a mouse cursor.
Can you open command prompt by pressing F8?
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ASKER

yes i did this, i already mentioned in my question(Startrep.exe).

Regards
can you run sfc /scannow and see any errors?
Try to run Startup Repair with Installation CD/DVD
1.       Insert the installation disc.
2.       Restart the computer from CD/DVD.
3.       Set your language preference, and then click Next.
4.       Click Repair your computer.
5.       In the System Recovery Options dialog box, click the operating system that you want to repair, and then click Next.
6.       In the System Recovery Options menu, click Startup Repair to start the repair process.
7.       When the repair process is complete, click Finish.
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ASKER

I have three options only: System Image recovery, Windows memory and command prompt
run SFC /scannow in command prompt
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ASKER

Please check this.. i reboot the system many times but same message and for sfc /scannow too..
win2008r2.JPG
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aravind anche
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ASKER

There was, delete and now ran the command but still on first screen, beginning system scan. this process will take some time.
yes it will take some time
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ASKER

Removing Pending.xml fixed the problem... after a reboot server is back to normal.. Thank you..