We help IT Professionals succeed at work.

Disabeld users still apear in Skype For Business

Lars Clausen
Lars Clausen asked
on
731 Views
Last Modified: 2018-04-04
Hi

A customer has a Skype For Business setup, running on Office365 with On-Premiss Exchange server. We have a issue with disabled users who still appers in Skype for business contacts with a "presence unknown"

We have enabled "hide from address list" in Exchange admin module
In AD atribute editor msExchHideFromAddressLists = True
Deleted cached files in C:\Users\username\AppData\Local\Microsoft\Office\16.0\Lync\sip_username@contoso.com
Deleted everything in C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0\Lync
Deleted everything in the tracing folder C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0\Lync\Tracing

Nothing works, the disabled users still appear in the contactlist in Skype

Any thoughts?

Kind regards
Lars
Comment
Watch Question

AlexA lack of information provides a lack of a decent solution.
CERTIFIED EXPERT

Commented:
Remove the sip addresses from the account, that should then remove them from skype for business
Lars ClausenIT-Support

Author

Commented:
From the Attribute editor? under msRTCSIP none of the attributes are set
Top Expert 2015
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Lars ClausenIT-Support

Author

Commented:
That was it, the user had manually added the contact in her Outlook, and Outlook then synced the contact into Skype

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.