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Disabeld users still apear in Skype For Business

Lars Clausen
Lars Clausen asked
Last Modified: 2018-04-04

A customer has a Skype For Business setup, running on Office365 with On-Premiss Exchange server. We have a issue with disabled users who still appers in Skype for business contacts with a "presence unknown"

We have enabled "hide from address list" in Exchange admin module
In AD atribute editor msExchHideFromAddressLists = True
Deleted cached files in C:\Users\username\AppData\Local\Microsoft\Office\16.0\Lync\sip_username@contoso.com
Deleted everything in C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0\Lync
Deleted everything in the tracing folder C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0\Lync\Tracing

Nothing works, the disabled users still appear in the contactlist in Skype

Any thoughts?

Kind regards
Watch Question

AlexA lack of information provides a lack of a decent solution.

Remove the sip addresses from the account, that should then remove them from skype for business
Lars ClausenIT-Support


From the Attribute editor? under msRTCSIP none of the attributes are set
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Lars ClausenIT-Support


That was it, the user had manually added the contact in her Outlook, and Outlook then synced the contact into Skype

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