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cant install chrome on win 10 machine...THEN...

Melissa Martin
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Last Modified: 2018-01-17
i have looked everywhere and tried everything i could find on here, various other sites and google support forum...with no success.

1. when downloading chrome, the file saves. i click to run/install...sometimes it will ask me to verify changes to hd, but most of the time nothing.

2. i decided to do a clean install of win10...i download the tool, accept their t & c, select keep nothing...the preparing a few things box opens like its beginning & then nothing...just closes & nothing else happens.

3. i started with trying to reset by going to settings recovery & selected keep my files it ran about 15 minutes and then told me there was a problem and nothing was changed...

any thoughts?
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Top Expert 2015

Commented:
Specifically only with Chrome or even when trying to install other software as well?

Run the Chrome Cleanup Tool then try to reinstall.
Kyu LapizRemote Support/Tech Support

Commented:
Hi Deed,

What browser did you use for downloading Chrome? Is it Internet explorer or Microsoft Edge?
aravind ancheWindows/Vmware
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Commented:
try downloading chrome app from microsoft store
https://www.microsoft.com/en-us/store/p/google/9wzdncrfj2gk
Melissa MartinOffice Administrator

Author

Commented:
hi kyu lapiz, ive tried edge & firefox...i also tried to get ie with no success.

wayne88 so far chrome, ie & win reset
Melissa MartinOffice Administrator

Author

Commented:
dj3094...will try that!
Kyu LapizRemote Support/Tech Support

Commented:
Hi Deed,

If you have downloaded the 64 bit before, try to install the 32 bit. Also make sure you are downloading the browser from Google's official website.
Melissa MartinOffice Administrator

Author

Commented:
Kyu Lapiz...Hi! Lol...I did that. Also, tried Canary...all with the same out put...just nothing happens.
aravind ancheWindows/Vmware
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Commented:
even store option didn't work?
aravind ancheWindows/Vmware
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Commented:
If you have anti virus try install after disabling that
Melissa MartinOffice Administrator

Author

Commented:
Hi Wayne88...I ran it & it said, no programs found. Chrome has never been successfully installed on this machine.
Melissa MartinOffice Administrator

Author

Commented:
Hi dj3094...tried that too.
Melissa MartinOffice Administrator

Author

Commented:
dj3094...your link took me to vigilink.com...some shopping site...
aravind ancheWindows/Vmware
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Commented:
open Microsoft store and search for chrome
Melissa MartinOffice Administrator

Author

Commented:
hi dj3094...I forgot, I DID try to find google chrome as an app...I do not see one, the only thing I see is a google chrome guide.
Kyu LapizRemote Support/Tech Support

Commented:
If you have another computer, try to use the alternate offline installer. You can try the alternate link below to download Chrome on a different computer.

On a computer connected to the Internet, download the alternate Chrome installer.
Move the file to the computer where you want to install Chrome.
Open the file, and follow the onscreen instructions to install.
If you land on the regular download page, that’s normal. Even though the installers look similar, a special tag tells us which one is best for you.
Once you download the file, you can send it to another computer.
Melissa MartinOffice Administrator

Author

Commented:
so I download to another computer then send over the downloaded file? This one confuses me, because it doesn't seem as though downloading the file is the issue...in fact, that is the only part seeming to work.
Kyu LapizRemote Support/Tech Support

Commented:
Sorry about that. I forgot to include the offline Chrome installer. Try to use the link below.

https://www.google.com/intl/en/chrome/browser/desktop/index.html?standalone=1
Melissa MartinOffice Administrator

Author

Commented:
Kyu Lapiz, How can I send it to the other computer...?
aravind ancheWindows/Vmware
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Commented:
copy it to usb drive and transfer it
Kyu LapizRemote Support/Tech Support

Commented:
After you download the file to a working computer, you may transfer it to the computer where you want the Chrome to be installed via Bluetooth or USB.
Melissa MartinOffice Administrator

Author

Commented:
dj 3094...oh yeah...duh. so sorry. Thanks you guys.
Melissa MartinOffice Administrator

Author

Commented:
it says I can't run the app on this PC, to check with the software publisher...


=[
Melissa MartinOffice Administrator

Author

Commented:
Just tried running as admin and got this...
Melissa MartinOffice Administrator

Author

Commented:
that happened when I tried to run as admin...^
Melissa MartinOffice Administrator

Author

Commented:
isn't it weird that I can't factory reset???
aravind ancheWindows/Vmware
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Commented:
open elevated cmd and run
SFC /scannow and check any errors
Melissa MartinOffice Administrator

Author

Commented:
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>SFC /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>
_________________________________________
that's what I got from that.
Melissa MartinOffice Administrator

Author

Commented:
what am I looking for in the log? I have no idea what's going on...
aravind ancheWindows/Vmware
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Commented:
in elevated command prompt
Dism /Online /Cleanup-Image /RestoreHealth

try doing this in safe mode
Melissa MartinOffice Administrator

Author

Commented:
got to 91.5% then said the source files could not be downloaded.
use the "source" option to specify the location of the files that are required to restore the feature. For more information
on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077 .

The DISN log file can be found at c:\WINDOWS\Logs\DISM\dism.log
__________________________________________________________

do you recommend I do anything with this?
Hello ThereSystem Administrator
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Distinguished Expert 2018

Commented:
Do you have admin rights on this account?

Are you able to create another account with admin rights and try it there?

What software have you recently installed?
Hello ThereSystem Administrator
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Distinguished Expert 2018

Commented:
I guess you tried to perform Startup Repair and than System restore (from a restore point). If neither of them worked I would perform System Reset.
If you want to reset your PC I recommend to remove all files (you can follow these steps: https://www.youtube.com/watch?v=NuljT0a8F7I)
Melissa MartinOffice Administrator

Author

Commented:
I do have admin rights...I will try to make another admin acct & try there...It will NOT let me System Reset. That is the problem I find the most odd. That is the point I am at. I just want to start over, I have no files I need to save. I have installed a wireless printer only...with success. Tried to install IE, Chrome, no success.
Hello ThereSystem Administrator
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Distinguished Expert 2018

Commented:
IF you cannot perform System Reset, try to get WIN 10 CD. If you don't want to buy recovery DVD from your computer support I suggest you to ask your friends, colleagues...
aravind ancheWindows/Vmware
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Commented:
open gpedit.msc
computer configuration>system>specify settings for optional component installation and component repair
enable and chose download repair content and optional features(2nd option)
then
Dism.exe /online /Cleanup-Image /StartComponentCleanup
sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

try these
Allen FalconCEO & Pragmatic Evangelist

Commented:
What version of Windows 10?

Chrome will not run on Windows 10 S
Melissa MartinOffice Administrator

Author

Commented:
10 home; 1607
Melissa MartinOffice Administrator

Author

Commented:
Hi B A...this mach doesn't have a cd drive...isn't there something I can get off microsoft . com?
System Administrator
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Distinguished Expert 2018
Commented:
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Melissa MartinOffice Administrator

Author

Commented:
thank you...finally up & running chrome
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