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pchettri

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IOS contact sync issue with office 365

Has anyone experienced problem syncing contacts on IOS or iPhone contacts of user, after migrating to office 365. As per MS suggestions, I made office 365 as default contacts after enabling office 365 on default IOS mail apps and I still don't see the address added to my boss Office 365 by his PA populated on IOS contacts it is not synching contacts to IOS, although updated contacts shows on Outlook 2016 for MAC and OWA
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John
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I disable Cloud Contacts in iPhone to make iPhone sync with Outlook. Cloud Contacts are in Settings.
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By default, iOS contacts will not sync with Office 365 contacts and you need to use a third-party tool to do the sync like the one below.

CodeTwo Sync for iCloud
https://www.codetwo.com/sync-for-icloud/

Besides, Apple wants to be the center of everything and you need to make iCloud contacts as default contacts.
you need to make iCloud contacts as default contacts.

I was able to turn that feature completely OFF. It may be the default setting, but it does not need to remain so.
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pchettri

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Does it mean first I make Office 365 as default contacts - Go to contacts again disabled and delete I cloud and select save contacts to device - Enable Icloud contacts again and merge - and make I cloud as default contacts
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Does it mean first I make Office 365 as default contacts - copy all contacts from Office 365 contacts to iCloud contacts - Enable Icloud contacts again and make iCloud as default contacts
But the above is a manual one way sync from Office 365 to iCloud contacts and you need to do it manually when there is any change. So, a third party tool is needed if you have many contacts
Does codetwo works with Outlook 2016 for MAC? Or it only supports windows version of outlook?
codetwo works with Outlook 2016 for MAC? No, it only supports windows version of outlook.
Can you please come back and close the question? Thank you.
I am still waiting for a fix or third party solution that would make contacts work without disabling IOS contacts, as my boss would want both
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my issue is related synching office 365 contact to IOS not the other way around. IFTTT main web page suggest the fix which is reverse on my issue, unless it is suppose to work both ways but it does no show on the description of main page
If you want to use Apple product, i.e.  default IOS mail apps, you need to make iOS contacts as default contacts.

If you want to use Microsoft product, i.e. Outlook for iOS, you need to make Office 365 contacts as default contacts.
tried both these option and are mentioned at the beginning of threads
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Did not find a fix but closing with solution as accepted for attempted response
Thank you for the update.