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Random Large Text In POP Bellsouth Email Account In Outlook 2016

Outlook 2016 has been configured for use with a Bellsouth email address using POP.  The user has been experiencing random large text font in email replies that he receives.  The text enlargement appears in the text of the original message he sent.  The large text only appears in the Outlook client.  When checking the same email in the Bellsouth (now Yahoo!) web mail interface, text size appears normal.  Several support articles point to antivirus mail scanning being the culprit.  The support articles indicate that an additional 0 is added to the font size causing 10 point font to become 100 point font.  After not having success turning off mail scanning in the AV software (ESET Antivirus), antivirus was uninstalled completely.  The problem continues to occur.  Both AT&T and Yahoo! mail server addresses have been tested (inbound.att.net  port 995, outbound.att.net  port 465 / pop.mail.yahoo.com port 995, smtp.mail.yahoo.com port 465 or 587) including all combinations of inbound and outbound server addresses.  HTLM and Plain Text message types have been tested.  Does anyone have a solution to prevent the enlarged text from appearing?
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arnold
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