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Acronis True Image 16

Hi Experts,

I just downloaded Acronis True Image 16 trial, but before I purchase, I am hoping if someone can answer the following.

I created a simple backup to backup 2 follders, incrementally, and full backup every 28 cycles. In the Subject of the email alert, can I specify if the backup was full or incremental?

I tried restoring a .text file to a different location (my desktop), but when I open it in Notepad, I get Access Denied??

In the subject line I get "Backup task completed successfully.", but in the email body (pasted below) I see "Failed to create snapshot for backup", how come?

2017-05-22 14:36:38:774 6264 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2017-05-22 14:36:38:774 6264 I00640002: Operation Voucher Redemp.  3rd Party Inv started manually.
2017-05-22 14:36:39:944 6264 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2017-05-22 14:36:39:944 6264 I013C0000: Operation: Backup
2017-05-22 14:36:39:944 6264 I0064000B: Priority changed to Low.
2017-05-22 14:36:40:038 6264 I0017001A: Error 0x17001a: Failed to create snapshot for backup.
| trace level: information
| line: 0x616ad0806a6302a6
| file: k:\8053\archive\sel_dir.cpp:1435
| function: Seldir::SelectedDir::MakeSnapshot
| line: 0x616ad0806a6302a6, k:\8053\archive\sel_dir.cpp:1435, Seldir::SelectedDir::MakeSnapshot
| $module: ti_demon_vs_8053
2017-05-22 14:36:40:053 6264 I0017001A: Error 0x17001a: Failed to create snapshot for backup.
| trace level: information
| line: 0x616ad0806a6302a6
| file: k:\8053\archive\sel_dir.cpp:1435
| function: Seldir::SelectedDir::MakeSnapshot
| line: 0x616ad0806a6302a6, k:\8053\archive\sel_dir.cpp:1435, Seldir::SelectedDir::MakeSnapshot
| $module: ti_demon_vs_8053
2017-05-22 14:36:40:053 6264 I000B03F0: Create Backup Archive From:	\\OPTIPLEX\Share-dump\Third Party Invoicing\
\\OPTIPLEX\Share-dump\Voucher Redemption Files\
 To file:	"Voucher Redemp.  3rd Party Inv_inc_b1_s2_v1.tib" Compression:	Normal Exclude:	System files  
2017-05-22 14:36:41:645 6264 I00640000: Writing incremental version to file: Voucher Redemp.  3rd Party Inv_inc_b1_s2_v1.tib
2017-05-22 14:36:41:676 6264 I00640000: The following backups have been successfully created: "D:\Backups\Voucher Redemp.  3rd Party Inv_inc_b1_s2_v1.tib"
2017-05-22 14:36:41:754 6264 I013C0006: Operation has succeeded.

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Any help will be greatly appreciated.

Dr. Klahn

I strongly advise using some other backup program and not Acronis. There's no point in making backups that can't be restored when needed. I use Macrium Reflect (the free version) and I find it satisfactory. For commercial use, the Server version is not overly expensive and there is a free trial period to test it.

I also advise against making incremental backups. Given the amount of virus ransomware that is going around, only full backups should be considered a reliable defense.

Side note: Backups should be kept on media that are inaccessible when a backup is not actually being done. Ransomware encrypts all drives and shares it can find, so backup files that the computer can access during operation will also be encrypted. Back up to external drives and disconnect them when not in use.

Alexander Ardatov

You need to contact Acronis support about this issue.
As additional point will test how Acronis support is working :)

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APD Toronto

ASKER

Thank you Acronis Support,

But I did submit a ticket before creating this post, but no reply. The case #02991913

To answer your questions, I did restore through Acronis by going under the backup that I created and clicked "Recover Files" then went through the steps.

Secondly, yes I am backing up from a network share.

If you can directly reply to my case that would be appreciated.

Acronis Support

Thank you for your reply and sharing the ticket ID! One of our support engineers will get in touch with you asap.
Have a great day!
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Acronis Customer Central