Microsoft Keyboard / Mouse Pairing


I broke my receiver for my Microsoft Wireless Keyboard 5000 (& Mouse Combo).  I ordered a receiver on eBay, but it does not work.  Through extensive research it appears to be that even though it's the same model, it may be running on a different frequency.  Does anyone know of a program to REPROGRAM the receiver so I can connect my trusty Microsoft Keyboard and Mouse?
Scott ThompsonComputer Technician / OwnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
You need to get a replacement receiver from the Keyboard / Mouse manufacturer. There is no way to change the frequency inside those little things without expensive equipment.

Yes, they must match. I have a old mouse with an old receiver and a new mouse / keyboard with a new receiver. All works but they are NOT interchangeable.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Shaun VermaakTechnical SpecialistCommented:
Scott ThompsonComputer Technician / OwnerAuthor Commented:
The keyboard and mouse are not Bluetooth
Exploring ASP.NET Core: Fundamentals

Learn to build web apps and services, IoT apps, and mobile backends by covering the fundamentals of ASP.NET Core and  exploring the core foundations for app libraries.

Shaun VermaakTechnical SpecialistCommented:
Did you try these steps from
1. Power off your computer.
2. Remove the transmitter and the batteries from the mouse and keyboard.
3. Power on your computer.
4. After the system boots plug in the transmitter.
5. Put batteries back in the keyboard and the mouse, the devices will automatically re sync with the transmitter.
Scott ThompsonComputer Technician / OwnerAuthor Commented:
Yes, I have tried the syncing method Shaun, but to no avail.  I don't know how they have it set up to sync.  I took the receiver to my friend's house, where he has the same v 7.0 receiver, and we could not get his keyboard and mouse to sync with the receiver that I got.  I may just have to give up...
JohnBusiness Consultant (Owner)Commented:
At this point, get a Keyboard/Mouse combination WITH the Receiver included and that will work. You appear to have mismatched receiver and devices so just replace them.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.