Microsoft Keyboard / Mouse Pairing

Scott Thompson
Scott Thompson used Ask the Experts™
on
Hello,

I broke my receiver for my Microsoft Wireless Keyboard 5000 (& Mouse Combo).  I ordered a receiver on eBay, but it does not work.  Through extensive research it appears to be that even though it's the same model, it may be running on a different frequency.  Does anyone know of a program to REPROGRAM the receiver so I can connect my trusty Microsoft Keyboard and Mouse?
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
You need to get a replacement receiver from the Keyboard / Mouse manufacturer. There is no way to change the frequency inside those little things without expensive equipment.

Yes, they must match. I have a old mouse with an old receiver and a new mouse / keyboard with a new receiver. All works but they are NOT interchangeable.
Shaun VermaakTechnical Specialist
Awarded 2017
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Commented:
Scott ThompsonComputer Technician / Owner

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Commented:
The keyboard and mouse are not Bluetooth
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Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:
Did you try these steps from https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/wireless-comfort-desktop-5000-keyboard-sync/0a2b70c0-c849-e011-8dfc-68b599b31bf5
1. Power off your computer.
2. Remove the transmitter and the batteries from the mouse and keyboard.
3. Power on your computer.
4. After the system boots plug in the transmitter.
5. Put batteries back in the keyboard and the mouse, the devices will automatically re sync with the transmitter.
Scott ThompsonComputer Technician / Owner

Author

Commented:
Yes, I have tried the syncing method Shaun, but to no avail.  I don't know how they have it set up to sync.  I took the receiver to my friend's house, where he has the same v 7.0 receiver, and we could not get his keyboard and mouse to sync with the receiver that I got.  I may just have to give up...
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
At this point, get a Keyboard/Mouse combination WITH the Receiver included and that will work. You appear to have mismatched receiver and devices so just replace them.

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