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Incoming emails not working

I have a domain a purchased through GoDaddy. I then am using HawkHost to send and receive emails. I changed the MX records accordingly.

For some reason, I can send messages but I can't receive them? Any idea what would cause this? Is there anything other than the MX records I should be changing on GoDaddy?

Also kinda strange... if I do the Outlook "Test Email" the message ends up coming through. That is the only message that makes it into the inbox.

Ramin

Check if Auto archive is Enabled,

Wayne88

"if I do the Outlook "Test Email" the message ends up coming through."

How and where were you sending from and to?

Can you verify the MX record is pointing to the correct email server IP address? Use this https://mxtoolbox.com/

Do the MX Lookup then hit the SMTP test option.

cansevin

ASKER

Thanks guys! The MX tool came back and said " DNS Record not found" Attached is the official report. Does that somehow identify where the problem is? Or how to solve it?

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Wayne88

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Jackie Man

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Wayne88

The MX tool came back and said " DNS Record not found"

It's not found because there's no A record as I stated and Jackie showed how to do that in Go Daddy's portal