Incoming emails not working

cansevin used Ask the Experts™
I have a domain a purchased through GoDaddy. I then am using HawkHost to send and receive emails. I changed the MX records accordingly.

For some reason, I can send messages but I can't receive them? Any idea what would cause this? Is there anything other than the MX records I should be changing on GoDaddy?

Also kinda strange... if I do the Outlook "Test Email" the message ends up coming through. That is the only message that makes it into the inbox.
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RaminTechnical Advisor

Check if Auto archive is Enabled,
Top Expert 2015

"if I do the Outlook "Test Email" the message ends up coming through."

How and where were you sending from and to?

Can you verify the MX record is pointing to the correct email server IP address?  Use this

Do the MX Lookup then hit the SMTP test option.


Thanks guys! The MX tool came back and said "      DNS Record not found"  Attached is the official report. Does that somehow identify where the problem is? Or how to solve it?
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Top Expert 2015
You will need to have DNS (A) record in order for MX to work and to point to.

"A Records. A Records are the most basic type of DNS record and are used to point a domain or subdomain to an IP address. Assigning a value to an A record is as simple as providing your DNS management panel with an IP address to where the domain or subdomain should point and a TTL."

Login to your DNS host and create an A record then point the MX to that A record as shown below >>> Note the A record for point to (this should be the external IP address of your email server) then the MX record is pointing to

Jackie Man IT Manager
Top Expert 2010
Log in to the GoDaddy website at .

If you don’t know your username and password, you can reset your password or contact GoDaddy support.

In the GoDaddy site, click Domains.

Click the domain you want to set up. In this example, we'll use, but you'll see your own domain name instead.
Click Manage DNS next to your domain.


Check your DNS record of your domain purchased from Godady by the procedure above.
Top Expert 2015

The MX tool came back and said "      DNS Record not found"

It's not found because there's no A record as I stated and Jackie showed how to do that in Go Daddy's portal

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