*** Windows 2000 Advanced Server ERROR Message ***

benc007
benc007 used Ask the Experts™
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I have a Dell PowerEdge 1750 and it had an amber light last week.  I am guessing this error is caused by a low CMOS battery, but I'm not sure.  I didn't add any new hardware or software.

"A device driver has corrupted the executive memory pool.  If this is the first time you've this Stop error screen, restart your computer.  If this screen appears again, follow these steps ..."

Please see attached message.

After restarting the computer, Windows boots up again, but it keeps freezing.  Is this a low CMOS battery issue, or something else?
WIndows Server 2000 Error
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The first thing I would do is run the Dell hardware diagnostics.
You should be able to boot to the diagnostic using f10

https://cs.uwaterloo.ca/~brecht/servers/docs/PowerEdge-2600/en/Pe1750/IT/8w545c40.htm

Author

Commented:
I used Dell OoenManage and there were no hardware errors.
Seth SimmonsSr. Systems Administrator

Commented:
the error message is self-explanatory - a driver caused memory corruption
considering that server is 13 years old with a 17 year old OS, i would work to move off it
you could run memtest86 but wouldn't be too hopeful with that ancient setup
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Author

Commented:
Seth Simmons - How can I find out which driver caused memory corruption?
Seth SimmonsSr. Systems Administrator

Commented:
you could try windbg (part of windows SDK)
Top Expert 2013

Commented:
or post the dmp file here -find it in windows\minidumps

Author

Commented:
Nobus - how do I get this dump file, when I can't boot up Windows?
Top Expert 2013

Commented:
you hook the drive to a working system, or boot from a live cd - or usb sticjk
Can you boot into safe mode?

Author

Commented:
I have attached the dmp file.
Mini052717-01.dmp
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
Serial cable in back of server connected to laptop and remote debug with symbol files for the OS and Service pack.

Author

Commented:
Andrew Hancock - I downloaded the .dmp file and not have access to this server.  How do I debug the dmp file exactly?
Seems to be pointing to ntoskrnl.exe.
My bet is you've got a bad stick of ram.
debug.PNG
Top Expert 2013
Commented:
i agree with ntoskrnel, but it also talks about  Rtvscan.exe, which is The real-time scanner for the AntiVirus portion of Symantec Endpoint Protection

you could uninstall your AV for a ttest, or test with another AV software

Author

Commented:
I did a CHKDSK and Windows is ok now.  In the meantime, I am running a virus scan.

I'm not sure what caused this error though, so how can I prevent it from happening again?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
Physical Hard Disk failure which has corrupted the file system.
Top Expert 2013

Commented:
to prevent it - test your disk with a proper diagnostic
and replace it when it reports bad sectors

Author

Commented:
Andrew Hancock - why do you think it's a physical hard disk failure?

Nobus - I am using Dell Diagnostics.  Do you mean to physically replace a hard drive when Dell Diagnostics reports bad sectors?  Doesn't doing a CHKDSK fix and repair the  bad sectors?
Amber light?
Are you running hot swap raid?

Chkdsk does try to recover sectors flagged as bad,but only if you use the /r or /f  switch.
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
You got an amber light on a disk ?

because disk faults, just don't appear on disks....unless the underlying disk is faulty.

Author

Commented:
When I replaced the CMOS battery, the amber light went away.

Yes I'm running hot swap RAID.  I did a CHKDSK /R

I'm still not sure what caused this error though, so how can I prevent it from happening again?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Expert of the Year 2017

Commented:
check hardware, disks not get corrupted for a reason, and maybe time to migrate of Windows 2000, sometime soon!
You got a battery on the raid controller?
Top Expert 2013

Commented:
>>  so how can I prevent it from happening again?  <<  replace the battery yearly

Author

Commented:
pgm554 - Yes there is a RAID controller battery - how can I tell if it's low?

nobus - Are you referring to CMOS battery?
Top Expert 2013

Commented:
you posted :  "When I replaced the CMOS battery, the amber light went away."  so that battery is what i meant
but it is true for every battery, like for the raid controller
CMOS battery is CR2032 - should read 3V at least - that 's how to test it -  it takes only a 15$ voltmeter to check it
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
I would hope that in the next 12 months, you migrated from this server!

Author

Commented:
Yes it's a brand new CMR2032 battery for the CMOS.

Can the RAID controller battery be low, or this a re-chargable battery that is recharged by the server when it's on?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
Can the RAID controller battery be low, or this a re-chargable battery that is recharged by the server when it's on?

Yes, but batteries do not last for ever, and need changing.
Top Expert 2013

Commented:
if unsure - as i said measure the battery - 3V

Author

Commented:
After I replaced the CMOS battery, all lights are blue and green.  There are no errors in Dell OpenManager and no errors in Event Viewer.  

Can I assume that the RAID controller battery is ok then?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
it normally gives you an error at POST.

Author

Commented:
Andrew Hancock - There are no errors when the server is started before the operating system is loaded.
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
Your all fine then.....take regularly backups, and create a plan to move to a supported OS
Top Expert 2013

Commented:
>>  Can I assume that the RAID controller battery is ok then?   << not quite; it can be "on the edge" also, say have around 2.5 to 2.7 V which will work sometimes, and sometimes not
as i said - best measure them - it takes only a minute (+ power off/on the server)

Author

Commented:
I checked the voltages and both the CMOS and RAID batteries are ok.
Top Expert 2013

Commented:
so everything is ok now ?  then plse close this Q
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
Do you require any additional help from Experts, to help you solve your issue, and select a solution, and close this question?

Author

Commented:
RE: "A device driver has corrupted the executive memory pool.  If this is the first time you've this Stop error screen, restart your computer.  If this screen appears again, follow these steps ..."

I still don't know what caused this error.  CHKDSK seems to have fixed it temporarily, but a few days ago, I got the blue screen again "A device driver has corrupted the executive memory pool."

I rebooted Windows into Safe Mode, then restarted it in normal mode, and it's ok again (This is what I did last time to get the server up and running again).  There are no minidumps and nothing in Event Viewer and Dell OpenManage to indicate what caused the error.
Top Expert 2013

Commented:
could be a combination  : low battery, and bad sectors on your drive, or such
did you replace the reported bad drive? if not, that's a likely cause

Author

Commented:
Nobus - there wasn't any indication that the hard drive was bad.  I am going to replace the RAM, but I'm not still not sure what caused this error ""A device driver has corrupted the executive memory pool.  If this is the first time you've this Stop error screen, restart your computer.  If this screen appears again, follow these steps ..."
Top Expert 2013

Commented:
you ran chkdsk - so there was a problem on the drive right?
Commented:
chkdsk fixes Windows boot and other files, so I am sure if the problem was the hard drive.
Top Expert 2013

Commented:
if files are corrupt on the drive - it can be caused by software - or hardware
you posted :
>> Do you mean to physically replace a hard drive when Dell Diagnostics reports bad sectors?   <<  YES
>>  Doesn't doing a CHKDSK fix and repair the  bad sectors?   << NO, it checks the file system - it is not a diagnostic, and as such is misnamed imo
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
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Commented:
Do you require any more additional help from Expert Exchange Experts, so you have the knowledge to be able to select a solution and close the question, which is the expected behaviour at Experts Exchange when a Question has been asked.

Author

Commented:
Thank you for your help!
Top Expert 2013

Commented:
your welcome

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