Link to home
Start Free TrialLog in
Avatar of nav2567
nav2567Flag for United States of America

asked on

unable to go to any website on a home computer.

I open up Internet Explorer or Edge on a WIN10 computer but I am not able to go to any website.

However, I am able to ping the default gateway of my home router,  ping the public DNS IP and get the DHCP address.  

What could be the reason?
ASKER CERTIFIED SOLUTION
Avatar of arnold
arnold
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
What do you mean "get the DHCP address"?  Do you mean "get the DNS resolution"?
That is, if you put in google.com, you get back
74.125.21.100
74.125.21.138
74.125.21.139
74.125.21.101
74.125.21.113
74.125.21.102

??
Avatar of Member_2_276102
Member_2_276102

...but I am not able to go to any website.
Why not? That is, what happens when you try?

If we don't know any errors that happen, there are no ideas what to fix.