*** Windows 2000 Advanced Server ERROR Message 2 ***

benc007
benc007 used Ask the Experts™
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I have a Dell PowerEdge 1750 server, and I replaced the motherboard and one of the three hard drives.  It was working fine for 3 days and then I get a "STOP: 0x0000007B INACCESSIBLE_BOOT_DEVICE" error.

I used the Windows 2000 Advanced Server CD to repair Windows and it automatically ran CHKDSK.  I can boot into Windows now, but it's very slow to open files or folders, and it doesn't open a tiny text file sometimes.

Would there be a record of this in the dmp files?  

Please help!
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kevinhsiehNetwork Engineer

Commented:
What does the RAID controller says that the status of the RAID array is? Sounds like a RAID issue.

That is seriously old hardware and software. Hopefully you have backups, and a plan to get to something newer.
Top Expert 2013

Commented:
there will be a dmp (if they are enabled) for the error 0x0000007B INACCESSIBLE_BOOT_DEVICE

it can point to a dying disk, so i suggest to run a disk manufacturer diagnostic, or raid controller diag

is OMSA installed?  you may need to update the bios though - see :
http://en.community.dell.com/support-forums/servers/f/906/t/19349313

here's how to run diags :  https://cs.uwaterloo.ca/~brecht/servers/docs/PowerEdge-2600/en/Pe1750/IT/8w545c40.htm
noxchoIT Product Manager
Top Expert 2009

Commented:
The 7B exception was about boot drive driver missing or not working properly.
Check if your RAID is in rebuilding state.
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The fact that it booted once says that the most likely culprit is another failing drive.  Does the RAID controller's software let you check the individual drives?

Author

Commented:
In Dell OpenManage the drives in the RAID array are ok.

I did a CHKDSK and Windows is ok now.  In the meantime, I am running a virus scan.

I'm not still sure what caused this error, so how can I prevent it from happening again?
It most probably got dirty when the previous drive was failing.  Check the drives regularly in OpenManage.
noxchoIT Product Manager
Top Expert 2009

Commented:
I have seen this system slow down during RAID auto-rebuild time.
Top Expert 2013

Commented:
benc - how is it going?   give us a progress report plse

Author

Commented:
Davis McCarn - RE: It most probably got dirty when the previous drive was failing.  Check the drives regularly in OpenManage.
-> What got dirty?

noxcho - RE: I have seen this system slow down during RAID auto-rebuild time.
-> Do you have Windows Advanced Server 2000?  I didn't rebuild the RAID.  I just did a CHKDSK /F and restarted and the system seems to be ok now.  

I'm not still sure what caused this error, so how can I prevent it from happening again?
In the very early stages of a drive failure there is often corrupted data written to the drive which then causes errors when checking the file system (CHKDSK).
Once you replaced the, then failed, drive, the errors were still present in the file system; but, CHKDSK fixed them and they should stay fixed excepting forced power offs or other Windows issues.
I don't think you have a problem, any longer; but, suggested you periodically check so that this does not happen again.
Top Expert 2013

Commented:
>>  I'm not still sure what caused this error, so how can I prevent it from happening again?   <<  you need more info, so : did you look for minidumps?  are they enabled?
look also in event viewer for related problems

Author

Commented:
I didn't see any errors in Event Viewer.  I have attached the two most recent mini dumps.
Mini052417-01.dmp
Mini052817-01.dmp
Top Expert 2013

Commented:
2417 says :  IMAGE_NAME:  Ntfs.sys  MULTIPLE_IRP_COMPLETE_REQUESTS (44)   This is a tough bug to find
2817 :  IMAGE_NAME:  vsdatant.sys  this is a TrueVector Device Driver or ZoneAlarm Firewalling Driver

 belongs to software TrueVector Device Driver or ZoneAlarm or ZoneAlarm Pro or ZoneAlarm Anti-virus or Zone Labs Internet Security Utility or ZoneAlarm Security Suite

if you have one of these installed -uninstall/treinstall it

btw - is this the same system where the raid controller BIOS battery was flat ?

Author

Commented:
nobus - how can I tell if the RAID controller battery is low on power?

The CMOS battery was replaced a couple weeks ago.

The server rebooted on its own 16 times yesterday.  In Dell OpenManage it says "OS Watchdog performed power cycle" 16 times.

I have attached the MiniDump files.  Why is causing the server to power cycle itself?
MiniDump-Files_060717.zip

Author

Commented:
RE: The server rebooted on its own 16 times yesterday.  In Dell OpenManage it says "OS Watchdog performed power cycle" 16 times.

I have no idea why this is happening.  Can anyone help?
Top Expert 2013

Commented:
>>  how can I tell if the RAID controller battery is low on power?  <<< you take the battery out and measure it, it should read 3V at least - assuming it is a CR2032 cell - or replace it

i looked at 60717-01 - it says :vsdatant.sys
02 says :  IMAGE_NAME:  tcpip.sys
03 :  IMAGE_NAME:  ntkrnlmp.exe  - so all different

did you test the disk(s) ?
best test your ram too to be sure about your basics  - i use the bootable UBCD for many diags :

Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios

Author

Commented:
I checked the disks and RAM and they're ok.

RE:
i looked at 60717-01 - it says :vsdatant.sys
02 says :  IMAGE_NAME:  tcpip.sys
03 :  IMAGE_NAME:  ntkrnlmp.exe  - so all different

This indicates software, drivers and or hardware issues, so unfortunately that doesn't help find out what is causing the server to reboot on its own, and what caused the initial "STOP: 0x0000007B INACCESSIBLE_BOOT_DEVICE" error.  =(
Top Expert 2013

Commented:
no - in such a case what you must do is proceed by elimination : ( and keep a list)
-swap parts  - eg ram , disks, cables, PS, cards...
-install another OS and  check if that has the same problem
-run from a live cd will not help in this case, since it must be running a long time
According to what I found online, its a bug in the OpenManage software and Dell says you may need to upgrade to a newer version to fix it:
http://en.community.dell.com/support-forums/servers/f/177/t/19522527
But; you may have a serious problem getting a new version that works with 2000 and/or the problem may stem from changing the system board which you say you did in your original question.
You can disable the watchdog timer.
What might also help is Nirsofts BlueScreenView which will let you see what the Blue Screens are being caused by, yourself:
http://www.nirsoft.net/utils/blue_screen_view.html
Top Expert 2013

Commented:
why did you replace the mobo, and drives?  what happened?
these may not be the only parts affected

Author

Commented:
I replaced the RAM and it seems this server is ok now.  =)

Author

Commented:
If I see this error again, is there hardware I can use to boot into Windows Safe Mode before Windows loads up, run some commands then restart into Windows normal mode?

Author

Commented:
Very close to figuring this out ...
Top Expert 2013
Commented:
your server should have software for diagnosing - use that
here the dell diag cd :  http://www.dell.com/support/home/be/nl/bebsdt1/Drivers/DriversDetails?driverId=R146328

Author

Commented:
Nobus - Is there an English version for this Dell Diag CD?
Top Expert 2013

Commented:
sure - but mine redirects me the dutch site - try it yourself -you'll get the english (i hope)

Author

Commented:
The server crashed many times, and the issue is still unresolved.    =(

Please see attached dump files.
Mini071117-01.dmp
Mini071217-01.dmp
Top Expert 2013
Commented:
both say :  IMAGE_NAME:  Ntfs.sys  and DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

you can have bad ram as cause, or a bad cpu (happens not often) or the OS is corrupt on your drive (can be caused by the bad raid controller )
so i would run extensive tests on the ram and disk to start with (you can use the UBCD for this)

as for the oS install a fresh OS and see if the error reproduces

Author

Commented:
Thank you Davis and nobus!!
Top Expert 2013

Commented:
for the cd, google     Dell CD ISO - Service and Diagnostics, v.5.2.0

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