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Issue with installation software windows 10

Hello

We use windows 10 pro 64bit, One software https://www.tassoftware.co.uk/products/tas_accounts_software/tasbooks.html software (not all) I can not installed or run it and i have this errors for example :

I tried everything. Change permission for the folder, application etc. Run it with Admin rights. Run it with compatible mode.

Also I did research and the log shows that its outlook but its outlook installation at all.
Any solutions?

Alex

Not compatible with anything but XP

System requirements
Microsoft Windows XP (recommended) or Windows Vista
Microsoft .NET v2 framework
Microsoft Internet Explorer v7 or higher
Adobe Acrobat Reader v7 or higher
Microsoft Excel XP or higher (to use Excel Integrated Reporting)

yodaa

ASKER

Hi I have never had that issue before it just started today.

I was able to install it on windows 10 without any problems.

The crash it shows at the end of the installation.

Spike99

As the other Expert pointed out, the software is built for Windows XP & Vista and Server 2003.

Is downgrading to Windows 7 a possibility for this machine? Because you can run Windows XP mode on Windows 7. Here's the download, but I don't think that would work with Windows 10:
https://www.microsoft.com/en-US/download/details.aspx?id=8002

You could create a virtual machine in Hyper-V to run WinXP or Server 2003 from Windows 10. But, that would require you to have a WinXP or Server 2003 installation CD & activation key to get that to work.

yodaa

ASKER

Okay but month ago I was able to install it on windows 10 and actually staff still use it on their wks but I was trying to install it on 2 new machines and I cannot do it because this crash error. Hmm I am just thinking maybe the Microsoft released so updates for windows 10 which doesn't allow me to install it now.

yodaa

ASKER

Maybe I will try to install it in Safe mode?

Spike99

Couldn't hurt. Or, You could snap an image of one of the working machines and put that on one of the new machines. Do you have any disk cloning hardware or software? If you don't have disk copying hardware there is plenty of freeware available online to do that.

yodaa

ASKER

I have fixed it.

from the event logs you can noticed that the TAS books installation was calling Office excel.

So what I did, I Uninstalled office suit an d then I was able to install TAS books without any problem.

ASKER CERTIFIED SOLUTION

Spike99

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