xchiazyx
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How to check a network slow down area
Hi All Expert,
Good Day.
I have a client from my company which it having network laggy issue, the lag is from the warehouse office and the HQ office is not having issue. My boss blame the ISP for the lag, software at the warehouse office is very laggy and the software team blames the network on the warehouse. But when I do a speed test it's actually getting the correct speed, I use one of the user pc to ping my server(HQ) and it's getting high ping around 170-180, from my server pinging the user at warehouse also getting this ping result. I have restarted the server before also same, pinging the firewall is low ping. Appreciate if any expert can advise me on.
Many Thanks!
Good Day.
I have a client from my company which it having network laggy issue, the lag is from the warehouse office and the HQ office is not having issue. My boss blame the ISP for the lag, software at the warehouse office is very laggy and the software team blames the network on the warehouse. But when I do a speed test it's actually getting the correct speed, I use one of the user pc to ping my server(HQ) and it's getting high ping around 170-180, from my server pinging the user at warehouse also getting this ping result. I have restarted the server before also same, pinging the firewall is low ping. Appreciate if any expert can advise me on.
Many Thanks!
ASKER
Hi Expert,
It's in a different place, the warehouse is quite far from HQ.
Thanks!
It's in a different place, the warehouse is quite far from HQ.
Thanks!
The limit on Ethernet is 300 Feet and if it is that far, that is why you are seeing a lag.,
SOLUTION
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You did not suggest in your question that you were far enough away for Site to Site VPN. But if you are and this is the case, then you will not get the network speeds the Office achieves.
But when I do a speed test it's actually getting the correct speed, I use one of the user pc to ping my server(HQ) and it's getting high ping around 170-180
Where did you do the speed test? and does that speed test go through your connection to the Office?
But when I do a speed test it's actually getting the correct speed, I use one of the user pc to ping my server(HQ) and it's getting high ping around 170-180
Where did you do the speed test? and does that speed test go through your connection to the Office?
"It's in a different place, the warehouse is quite far from HQ."
If you're not using some sort of VPN then can you also clarify on the type of the application and when did the slowness issue started happening?
If you're not using some sort of VPN then can you also clarify on the type of the application and when did the slowness issue started happening?
SOLUTION
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ASKER
Hi All expert,
This company is new to me as my boss don't really care them and throw to me.
I don't know how this company link up their network but they are not using VPN and the site and HQ is each at one far end of Singapore. Their network drive is very lag and software sysfreight sofware become laggy out of sudden, sysfreight software server at HQ. My boss asks me to call ISP come down check but from many speed test I have done, it's getting the correct speed, which is very weird.
Many Thanks!
This company is new to me as my boss don't really care them and throw to me.
I don't know how this company link up their network but they are not using VPN and the site and HQ is each at one far end of Singapore. Their network drive is very lag and software sysfreight sofware become laggy out of sudden, sysfreight software server at HQ. My boss asks me to call ISP come down check but from many speed test I have done, it's getting the correct speed, which is very weird.
Many Thanks!
they are not using VPN and the site and HQ is each at one far end of Singapore.
So then they are connected by Internet in an insecure way (direct internet connection)
1. I think you can expect some lag.
2. Without security, you could have viruses causing the issue.
So then they are connected by Internet in an insecure way (direct internet connection)
1. I think you can expect some lag.
2. Without security, you could have viruses causing the issue.
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SOLUTION
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ASKER
Thanks!
Is there a HUB in the Warehouse or in the Office feeding the warehouse?
Is a device running at half duplex?
I would be inclined to change the cable from the Office to the Warehouse, plug it into a known good network port in the Office and then get a new distribution switch for the warehouse.