Go Premium for a chance to win a PS4. Enter to Win

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 79
  • Last Modified:

QuickBooks Unable to loccate PDF Viewer

Hi Experts,

I need to access a previous Sales Tax report, but when I do, I get the attached.

I don't understand why, because I have Adobe Acrobat Reader DC, File Version 17.009.20044.25828 installed on my Win 7 and use it daily.  Whats wrong?

Any help is  appreciated.
  • 2
1 Solution
John HurstBusiness Consultant (Owner)Commented:
QuickBooks has its own built-in PDF viewer and that is what it uses. If the report is there, and not viewable., two things:

1. Repair QuickBooks (Control Panel, Programs and Features).

2. If that does not work, copy the database down to a local PC, verify and rebuild the database and restore it to the server location.
APD_TorontoAuthor Commented:
It did not work, but I switched to QBO and they are helping me. Thank you though.
John HurstBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to assist you I was just getting prior Sales Tax reports myself today.

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now