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QuickBooks Unable to loccate PDF Viewer

Posted on 2017-06-05
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Last Modified: 2017-06-09
Hi Experts,

I need to access a previous Sales Tax report, but when I do, I get the attached.

I don't understand why, because I have Adobe Acrobat Reader DC, File Version 17.009.20044.25828 installed on my Win 7 and use it daily.  Whats wrong?

Any help is  appreciated.
QB-PDF.png
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Question by:APD_Toronto
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Accepted Solution

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John Hurst earned 2000 total points
ID: 42163296
QuickBooks has its own built-in PDF viewer and that is what it uses. If the report is there, and not viewable., two things:

1. Repair QuickBooks (Control Panel, Programs and Features).

2. If that does not work, copy the database down to a local PC, verify and rebuild the database and restore it to the server location.
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Author Closing Comment

by:APD_Toronto
ID: 42170134
It did not work, but I switched to QBO and they are helping me. Thank you though.
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LVL 97

Expert Comment

by:John Hurst
ID: 42170135
Thanks for the update and I was happy to assist you I was just getting prior Sales Tax reports myself today.
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