nakul dewan
asked on
Ricoh Aficio™MP C4501 having trouble in scan to email ( transmission failure due to insufficient storage)
Hi friends,
i am having trouble using scan to email on my Ricoh Afico MP c4501 .when i scan 10-15 pages it will go through without any issue but i if i scan more than that it will prompt an error that say "Transmission has failed due to insufficient storage on destination folder" .
i have more than 300gb available on my server and scanner storage is 100% free. I am using microsoft exchange.
i have tried using gmail account but it didnt worked at all so i changed the setting back to normal .
Any suggestions??
i am having trouble using scan to email on my Ricoh Afico MP c4501 .when i scan 10-15 pages it will go through without any issue but i if i scan more than that it will prompt an error that say "Transmission has failed due to insufficient storage on destination folder" .
i have more than 300gb available on my server and scanner storage is 100% free. I am using microsoft exchange.
i have tried using gmail account but it didnt worked at all so i changed the setting back to normal .
Any suggestions??
yo_bee
Are you able to scan to a server file share location?
ASKER
Yes i can scan to server file without any issue.
How large are the scan files? Assuming the scan settings are the same, you can check one of the files you scan to server share. Most email servers have a limit on the size of the emails, typically about 10MB, but the administrator can change this.
What resolution are you scanning at? And are you scanning colour or B&W? Try reducing the scan resolution and/or changing from colour to B&W to reduce the file size.
What resolution are you scanning at? And are you scanning colour or B&W? Try reducing the scan resolution and/or changing from colour to B&W to reduce the file size.
ASKER
File size is 1 mb and i scan black and white. When i go to scanner dashboard it says Max email size limit is 10 mb and it is checked. Resolution is low and compression is on. There is one option for high compression pdf level and higher option is checked.
There is your issue. Your email server limit is probably set to the default 10 MB.
You need to either increase the limit on your email server or set it to a lower resolution from the MFC.
Setting the mailbox max size of email.
https://resolve.co.uk/blog/article/changing-mailbox-size-exchange-2007-2010-2013
You need to either increase the limit on your email server or set it to a lower resolution from the MFC.
Setting the mailbox max size of email.
https://resolve.co.uk/blog/article/changing-mailbox-size-exchange-2007-2010-2013
File size is 1 mbIs that for 10 pages? 100kB per page sounds about right. When it fails, how many pages are you scanning?
Ricoh's support website gives the following reason for the message:
Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination.
I'd be very surprised if your SMTP server did not have enough space for a 1MB email, but it may be worth investigating settings on that server.
ASKER
Sometimes 16pages and sometimes 21 pages will go through. It depends on data size. I have checked my mail server and i have noticed in server configuration there scan to email mailbox and when i go to its properties it shows that limit is 10256 kb. Is that the max limit? I am using exchange 2010.
21 pages over 10 MB gives almost 500kB per page. It's unlikely a mono page is that big, unless it is a greyscale image.
In Exchange, the send message size must be between 0 and 2,097,151 KB. If you have the permissions, try setting it to 100,000 kB to see if that improves things.
In Exchange, the send message size must be between 0 and 2,097,151 KB. If you have the permissions, try setting it to 100,000 kB to see if that improves things.
Exchange lets you set the message size in several places for the organisation, the user, etc. This site gives a good overview. It also has a section on tracking the delivery of a failed message, including the command for listing messages that failed to send because they exceeded the maximum message size.
So if the file is greater than 10 MB you will get a rejections. This is like a sender getting an NDR for file size being to large.
Most likely you are at 600 DPI on the print quality. If you want to go down the quality of the scan try reducing the quality to 300 DPI see if the file is less than 10 MB and flows.
In the end of the day your cause it that the Exchange server does not allow greater than 10 MB by default to all mailboxes.
Most likely you are at 600 DPI on the print quality. If you want to go down the quality of the scan try reducing the quality to 300 DPI see if the file is less than 10 MB and flows.
In the end of the day your cause it that the Exchange server does not allow greater than 10 MB by default to all mailboxes.
ASKER
I have increased the size limit and i am still getting that error. Is there any other way to make it work? Will changing the email address work? Can i use my regular gmail account on this scanner ?
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What did you increase the limit to?
What is the size of the scanned document then you scan it to an SMB share?
What is the size of the scanned document then you scan it to an SMB share?
Thanks for the points, nakul.
Can we assume that gmail now works? In that case, do you want to continue checking what could be wrong on the local server?
Can we assume that gmail now works? In that case, do you want to continue checking what could be wrong on the local server?