asked on

Windows Explorer freezes

Hello, I have Windows 10 and Windows 7 systems in a SBS2011 domain environment and at least once a day the windows explorer freezes and I have to reboot. After selecting reboot it hangs at reboot mode. I have to force it to shutdown and and start it again for it to work. Most of the time windows explorer does not work and also internet access goes away too. I even can not access the C-Drive and the Network Drives. Nothing at all. I have Symantec Endpoint and Malware Byte endpoint protection installed on these systems. Please help.

Thank you

ASKER CERTIFIED SOLUTION

John

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SOLUTION

nader alkahtani

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Shaun Vermaak

Are they system up-to-date with Windows updates?

mattkiran

ASKER

Thank you all. Yes the system is up to date. I am uninstalling Malware bytes to see if this helps. I am frustrated. Now its spreading to Windows 7. Started with windows 10. Thank you

mattkiran

ASKER

Hello, I uninstalled Symantec an left Malware bytes. Mixed results. I will keep on trying.
Than you

John

Take one of the Windows 10 systems and do an in-place Repair Install. Keep Everything, so nothing is lost

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. It is possible you may need to go to the download location and run the program - it depends on exactly what MCL does (it changes from time to time). Allow the program to run. Allow drivers to update. Then select Keep Everything.

nader alkahtani

Please confirm us about your solution.