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Jamie Garroch (MVP)Flag for United Kingdom of Great Britain and Northern Ireland

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PowerPoint 2016 [sometimes] "Cannot Play Media" during slideshow when started on that slide but OK otherwise

This is weird.

I just opened a narrated project I successfully completed a few months ago and when starting the slide show on a specific slide, the audio narration is silent. All audio narrations (recorded in a studio and output to MP3 format) are set to be hidden during the slide show so I unhid one and looked to see what was happening during the slide show:
User generated imageNow the even weirder thing is that these audio files play perfectly fine when in edit mode (out of slide show mode) and, they play ok when starting the slide show on a different slide and then transitioning to the slide in question (checked with several narrated slides). The audio will not play when using Shift+F5 to start the slide show on a specific narrated slide. Or, I can use Shift+F5 to start on a specific slide, go back one slide then forward one slide and the audio then plays.

The animation pane is set to play each of the narration audio file automatically, After Previous, without a delay and are the first effect in the animation sequence.

After more testing, I found that the audio did play sometimes but mostly did not so it's even intermittent! What is going on?

PowerPoint 2016 (PC) 32 bit, Account Version : 1704 Build 8067.2115 Click-to-Run, About Version : 16.0.8067.2115
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Grrr. Back at the same machine just 24 hours later, with the same original project file (no edits) and it's not misbehaving today. That feels like another memory issue to me (different apps open etc.)
So bizarre. It does sound like memory, though.
Glad I took a screenshot as I wouldn't have believed there was ever a problem!
Same project - now showing the "TV scan lines" rendering issue in slide show that I mentioned elsewhere on EE today. Still suspecting some kind of memory issue even if Task Manager is reporting 50% use of 8GB.

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