Chander Patel
asked on
Exchange Activesync Test passed BUT Autodiscovery failed. Can I connect via phone?
My goal is to setup email on my iphone to connect with Exchange server 2010. I do have Exchange ActiveSync enabled on the server.
So I went to https://testconnectivity.microsoft.com to run a couple of tests. The exchange Activesync test passed! The Autodiscovery gave messages below so wondering if this means that I CANNOT connect until these issues are resolved or does it mean that I have to manually plug in the info and then it should work since autodiscovery won't work?
Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Testing of Autodiscover for Exchange ActiveSync failed.
Additional Details
Elapsed Time: 2600 ms.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Additional Details
Elapsed Time: 2600 ms.
Test Steps
Attempting to test potential Autodiscover URL https://ourdomain.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 1980 ms.
Test Steps
Attempting to resolve the host name ourdomain.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 192.254.189.138
Elapsed Time: 1032 ms.
Testing TCP port 443 on host ourdomain.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 227 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 719 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server ourdomain.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=*.hostgator.com, OU=PositiveSSL Wildcard, OU="Hosted by HostGator.com, LLC.", OU=Domain Control Validated, Issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB.
Elapsed Time: 663 ms.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name ourdomain.com doesn't match any name found on the server certificate CN=*.hostgator.com, OU=PositiveSSL Wildcard, OU="Hosted by HostGator.com, LLC.", OU=Domain Control Validated.
Elapsed Time: 1 ms.
Attempting to test potential Autodiscover URL https://autodiscover.ourdomain.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 12 ms.
Test Steps
Attempting to resolve the host name autodiscover.ourdomain.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.ourdomain.com couldn't be resolved in DNS InfoDomainNonexistent.
Elapsed Time: 12 ms.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Additional Details
Elapsed Time: 8 ms.
Test Steps
Attempting to resolve the host name autodiscover.ourdomain.com in DNS.
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.ourdomain.com couldn't be resolved in DNS InfoDomainNonexistent.
Elapsed Time: 8 ms.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
Additional Details
Elapsed Time: 205 ms.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.ourdoma in.com in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Additional Details
Elapsed Time: 205 ms.
Checking if there is an autodiscover CNAME record in DNS for your domain 'ourdomain.com' for Office 365.
Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
Tell me more about this issue and how to resolve it
Additional Details
There is no Autodiscover CNAME record for your domain 'ourdomain.com'.
Elapsed Time: 393 ms.
So I went to https://testconnectivity.microsoft.com to run a couple of tests. The exchange Activesync test passed! The Autodiscovery gave messages below so wondering if this means that I CANNOT connect until these issues are resolved or does it mean that I have to manually plug in the info and then it should work since autodiscovery won't work?
Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Testing of Autodiscover for Exchange ActiveSync failed.
Additional Details
Elapsed Time: 2600 ms.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Additional Details
Elapsed Time: 2600 ms.
Test Steps
Attempting to test potential Autodiscover URL https://ourdomain.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 1980 ms.
Test Steps
Attempting to resolve the host name ourdomain.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 192.254.189.138
Elapsed Time: 1032 ms.
Testing TCP port 443 on host ourdomain.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 227 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 719 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server ourdomain.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=*.hostgator.com, OU=PositiveSSL Wildcard, OU="Hosted by HostGator.com, LLC.", OU=Domain Control Validated, Issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB.
Elapsed Time: 663 ms.
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name ourdomain.com doesn't match any name found on the server certificate CN=*.hostgator.com, OU=PositiveSSL Wildcard, OU="Hosted by HostGator.com, LLC.", OU=Domain Control Validated.
Elapsed Time: 1 ms.
Attempting to test potential Autodiscover URL https://autodiscover.ourdomain.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 12 ms.
Test Steps
Attempting to resolve the host name autodiscover.ourdomain.com
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.ourdomain.com
Elapsed Time: 12 ms.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Additional Details
Elapsed Time: 8 ms.
Test Steps
Attempting to resolve the host name autodiscover.ourdomain.com
The host name couldn't be resolved.
Tell me more about this issue and how to resolve it
Additional Details
Host autodiscover.ourdomain.com
Elapsed Time: 8 ms.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
Additional Details
Elapsed Time: 205 ms.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.ourdoma
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
Additional Details
Elapsed Time: 205 ms.
Checking if there is an autodiscover CNAME record in DNS for your domain 'ourdomain.com' for Office 365.
Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
Tell me more about this issue and how to resolve it
Additional Details
There is no Autodiscover CNAME record for your domain 'ourdomain.com'.
Elapsed Time: 393 ms.
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