?
Solved

This plug-in is not support while browsing to banking web site, why?

Posted on 2017-06-15
10
Medium Priority
?
85 Views
Last Modified: 2017-06-24
This is an attempt to browse to the bank of Scotland - https://banking.bankofscotland.co.uk; the main page can be accessed without problem. However, when attempt to access the page - smartcard login, I was prompted with a blank screen with wording - This plug-in is not support. I am using google chrome and firefox, and IE. What was missing? How to get to browse to the smartcard login without problem? Does this mean adobe flash player?

Appreciate for your help.
0
Comment
Question by:MichaelBalack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 2
10 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 42177871
If you are using Windows 10, Flash is built into Windows 10 and cannot be installed separately. Try using Edge and see if Edge works.

If you are using Windows 8.1 or earlier, try updating Flash (www.adobe.com).
0
 
LVL 36

Expert Comment

by:Shaun Vermaak
ID: 42177880
You need X-identrus-signing-plug-in plugin
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 42178295
Hi Shaun,

btw, where to download X-identrus-signing-plug-in plugin?
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 98

Expert Comment

by:John Hurst
ID: 42178382
I am not sure why your bank would need a strange plug in. None of our financial institutions here (that I know of) do this. They all use standard browser setups. Many easily support Windows 10 and Edge now.
0
 
LVL 36

Expert Comment

by:Shaun Vermaak
ID: 42178584
Because they use smart cards. Either way here is proof
smartcard.jpg
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 42178593
Country specific I suppose. Key fob, card, plain not reunited here.
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 42179346
Hi John,

Try one IE edge on Windows 10, doesn't work
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 42179790
Then you may be somewhere such the plug-in that Mr. Vermaak has suggested will be required.
0
 
LVL 1

Accepted Solution

by:
MichaelBalack earned 0 total points
ID: 42184013
On IE, add-in the url - banking.bankofscotland.co.uk into the trusted sites. This solve the problem.
1
 
LVL 1

Author Closing Comment

by:MichaelBalack
ID: 42191038
By adding the given url into trusted sites, and the web page can be browsed without problem. This is the solution.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this tutorial viewers will learn how to create a basic motion tween animation in Flash Open a new document in Flash: Draw/import an image: Press CTRL + F8 to convert it into a graphic symbol: Select a frame (how long you want the tween to last): …
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question