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Optima SystemsFlag for United Kingdom of Great Britain and Northern Ireland

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User in Distribution group doesn't receive emails in his inbox when he is CC'd in, they go to the separate folder. Is there a way to stop this and keep the rule?

Apologies for the question, it's a very odd scenario which is hard to summarise into a short question.

The user is part of a distribution group but didn't want all the emails from that group to clutter up his inbox so he has a rule set which will divert any traffic from that group into a separate folder within his inbox.

When an email is sent to the distribution group and he is CC'd on said email, it will go straight to the separate folder and a copy won't appear in his Inbox. No matter which way the email is sent whether it is directly to the user with the distribution email address CC'd or whether it is directed at the distribution email with the user CC'd.

In short, the user wants emails to go to the Distribution Group's folder but he also wants the ones which he is CC'd in to stay in his inbox.

Is there a way which the user can keep his rule and still receive emails where he is CC'd in?
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Avatar of Amit Kumar
Amit Kumar
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ASKER

Thanks for that.

I must've looked over that exception.