User getting disconnected from remote terminal server.
All, I have a user that continues to complain that they become disconnected from a remote "Terminal Server". I have multiple users, even from the same network, that are connecting to and using the server daily without disconnect issues. The user (All users), connect to the RDS through an IP-Sec VPN. I am stumped as to what may be the casue or where I could look?
I have already replaced/tested cabling to the users PC. The cable tested clean.
I have reviewed logs on both the PC, and the server and no errors.
I have verified connectivity from firewall and up time, no issues.
I've eliminated the possibility that there is interference on the network somehow, possibly from a rogue device or second DHCP server.
I've had the user connect through a second account to the server to eliminate possible profile corruption.
I am truly at a loss here and would like some guidance.
I have already replaced/tested cabling to the users PC. The cable tested clean.
I have reviewed logs on both the PC, and the server and no errors.
I have verified connectivity from firewall and up time, no issues.
I've eliminated the possibility that there is interference on the network somehow, possibly from a rogue device or second DHCP server.
I've had the user connect through a second account to the server to eliminate possible profile corruption.
I am truly at a loss here and would like some guidance.
ASKER
The internet connection is Fiber all the way to the building providing a 50/50 connection. The service provider is a premium provider and has no issues in the area.
I have updated the NIC in the machine, which seems to have not made a difference, this was completed a few weeks ago. I've just recently placed new WiFi into the building, so in an attempt to isolate the issue on LAN, I am going to have the user connect to the WiFi as primary, and work through that connection.
Any other ideas?
I have updated the NIC in the machine, which seems to have not made a difference, this was completed a few weeks ago. I've just recently placed new WiFi into the building, so in an attempt to isolate the issue on LAN, I am going to have the user connect to the WiFi as primary, and work through that connection.
Any other ideas?
Since the problem is only affecting one user, I am still leaning towards an issue with his/her machine or ISP (unless if she's in a remote branch where others have no problem then omit this thought). Have you tried having the user use a temporary machine for testing (e.g. spare laptop)?
It can't be the link or VPN because others connected the same way have no issues. At least not at the office.
Is this user complaining when working from home? I am still unclear if this user is working from home or in a remote branch where other employees without issues are also connected from. Can you tell me more about this user's network environment?
Is it a disconnect or a session timeout?
Is her session on the TS still open or closed after he/she get disconnected? If the latter then it's not a connection issues but a TS session timeout issue (perhaps she's on a different TS group policy and the server close the session after an X amount of time).
It can't be the link or VPN because others connected the same way have no issues. At least not at the office.
Is this user complaining when working from home? I am still unclear if this user is working from home or in a remote branch where other employees without issues are also connected from. Can you tell me more about this user's network environment?
Is it a disconnect or a session timeout?
Is her session on the TS still open or closed after he/she get disconnected? If the latter then it's not a connection issues but a TS session timeout issue (perhaps she's on a different TS group policy and the server close the session after an X amount of time).
ASKER
The users works in an office that is remote to the server in which they are connecting to . In this office there are other users, none of which are reporting the "frequent" disconnects to the server. I have not had the user work off a spare/separate machine. May be our next troubleshooting idea.
I agree that it is not a VPN issue seeing there are no other complaints of the frequent disconnects of users behind this VPN.
This user is/does not work from home.
I am fairly certain it is a disconnected session, due to the fact that when the user connects, or is connected back to the server, the session is right where they left off .
I agree that it is not a VPN issue seeing there are no other complaints of the frequent disconnects of users behind this VPN.
This user is/does not work from home.
I am fairly certain it is a disconnected session, due to the fact that when the user connects, or is connected back to the server, the session is right where they left off .
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Any update?
ASKER
Hey guys, sorry for the delay!
Since we last left off, I've been able to upgrade this users PC to Windows 10 Pro, (From Windows 7 Pro). This took place 7 days ago, and according to the user there have been 0 drops in the connection since. The user was stating that before the upgrade they were getting multiple drops a day. That is the only change made to this user. No changes to the Terminal (RDS) server, or any hardware changes made to the PC.
So, would this issue have been caused from difference in version of RDP from Win 7 to Win 10? Still stumped, but so far it appears this has resolved the issue.
Any comments would be appreciated!
Since we last left off, I've been able to upgrade this users PC to Windows 10 Pro, (From Windows 7 Pro). This took place 7 days ago, and according to the user there have been 0 drops in the connection since. The user was stating that before the upgrade they were getting multiple drops a day. That is the only change made to this user. No changes to the Terminal (RDS) server, or any hardware changes made to the PC.
So, would this issue have been caused from difference in version of RDP from Win 7 to Win 10? Still stumped, but so far it appears this has resolved the issue.
Any comments would be appreciated!
1. Unstable internet connection (affecting external if connecting via VPN)
2. Bad NIC going bad (try upgrading the driver - affect internal/external connection)
It's probably not a VPN issue because the other users connect to the RDS through an IP-Sec VPN just fine.