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BSOD interpretation

Hello Folks,
I have this BSOD dmp file here attached that I cannot glean anything from. I am using BlueScreenView, but it doesn't seem to want to find the file. Also, I am not the best at understanding what I see in these files anyway. Can someone look at this file and help me understand what caused the BSOD? This is a Windows 7 Pro 64 bit machine. I believe this occurred when the user re-docked it while the lid was closed. Thanks!
062816-33353-01.dmp

ASKER CERTIFIED SOLUTION

John

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SOLUTION

Lee Roberts

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mrosier

ASKER

So upgrade/reinstall drivers, check the RAM, make sure there's no infection, clean up the registry, and possibly a failing hard drive?

John

Mostly yes. Be careful with registry cleaners. And also check Memory.

You might also run TDSSKiller (Kaspersky) to check for root kit viruses.

Ramin

You have some good suggestions from above.

Try these suggestions too:

Try this command first
SFC /scannow

Then scan your system with RKill and AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/
https://www.bleepingcomputer.com/download/rkill/

Also try to remove any HP blatware or third party softwares from the PC.

Uninstall your Antivirus, check for BSOD and then reinstall it.

mrosier

ASKER

Thanks for the suggestions! I did uninstall and delete the video driver/software then reinstalled. I disconnected and reconnected the laptop to the docking station a dozen times without issue. I am having him use it for a few days to be sure (this always occurred during that process). I will come back and close this question next week after giving it a good bit of time. Thanks!

nobus

if these do not solcve the problem - run diags on ram and disk - to be sure about the basics

mrosier

ASKER

The umbrella of solutions are good for anyone, but it seems the video driver was my answer under that umbrella

John

Thanks for the update and I was happy to help.

mrosier

ASKER

glad you were there :) !