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These are common problem with large mailboxes. You can switch user to online mode or wait for it to complete. If system is old and disk RPM is slower, move user to high end system with good disk RPM.
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These are common problem with large mailboxes. You can switch user to online mode or wait for it to complete. If system is old and disk RPM is slower, move user to high end system with good disk RPM.

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Does the indexing occur on the local PST folders as well or just the mailbox? Searching her PST folders in Outlook return results with no problem. I didn't clarify, this is just within the inbox.
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Does the indexing occur on the local PST folders as well or just the mailbox? Searching her PST folders in Outlook return results with no problem. I didn't clarify, this is just within the inbox.

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All I did was go into Control Panel&lt;Indexing Options then I selected Outlook &lt;Advanced and then clicked Rebuild to rebuild the index. Now everything is fine.
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All I did was go into Control Panel<Indexing Options then I selected Outlook <Advanced and then clicked Rebuild to rebuild the index. Now everything is fine.

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Hello!<br />
I have a user who is on Outlook 2013. She cannot search her inbox effectively because her Indexing Status appears to be indexing several thousand items, but the number being indexed doesn't decrease after waiting for it to do so. We have Exchange 2016 on the backend, and she is on Windows 7 pro 64bit. Is there any way to reset the indexing functionality so that it can index the mailbox? Attached is an example of the notification I am referring to but it is from my own box so it reads 0.<br />
<a href="https://filedb.experts-exchange.com/incoming/2017/06_w25/1177519/indexing-status.jpg" target="_blank" class="file-inline" title="indexing (17 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>indexing-status.jpg</a>
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indexing-status.jpg

Hello!
I have a user who is on Outlook 2013. She cannot search her inbox effectively because her Indexing Status appears to be indexing several thousand items, but the number being indexed doesn't decrease after waiting for it to do so. We have Exchange 2016 on the backend, and she is on Windows 7 pro 64bit. Is there any way to reset the indexing functionality so that it can index the mailbox? Attached is an example of the notification I am referring to but it is from my own box so it reads 0.

Indexing Status not decreasing

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.