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My company wants to compare pricing on hiring a full time switchboard operator versus outsourcing to an answering service. &nbsp;We have one published number for the company even though all departments have a DID line. &nbsp;The company is against automated attendant so the current choices are 24/7 answering service versus hiring an operator. &nbsp;The idea is that the company main number would be forwarded to the answering service who would take the call and answer as &quot;companyname.&quot; &nbsp;They would then transfer the call to a DID number at our company to complete the call. &nbsp;Obviously, the answering service would have a directory of DID numbers to forward to.<br />
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I am looking for some answering services that people have tried and have been happy with. &nbsp;I just want to get an idea on pricing since we'd be comparing it to hiring a full time employee.
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My company wants to compare pricing on hiring a full time switchboard operator versus outsourcing to an answering service.  We have one published number for the company even though all departments have a DID line.  The company is against automated attendant so the current choices are 24/7 answering service versus hiring an operator.  The idea is that the company main number would be forwarded to the answering service who would take the call and answer as "companyname."  They would then transfer the call to a DID number at our company to complete the call.  Obviously, the answering service would have a directory of DID numbers to forward to.

I am looking for some answering services that people have tried and have been happy with.  I just want to get an idea on pricing since we'd be comparing it to hiring a full time employee.

Options for third party answering services

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.