New System - Windows 10 - Dots on Boot up
I just purchased a new Dell laptop for a customer - booted up fine out of the box, did all of the Windows updates, no problem - rebooted a few times, still no problem. Turned it off and put away for customer - turned on and get spinning dots on startup. Ran diagnostics, no issues. Turned off UEFI secure boot, no difference. One time after I removed battery and hit power button for 30 sec and replaced battery; I got it to come up to recovery options and tried to reset PC but said it could not do it - any thoughts on what to do?
John
new Dell laptop <-- I would ask Dell Support as the laptop may need to be replaced. No need to turn off UEFI or the other things you have done and it is not a Windows 10 issue. First look for Dell support, second, reinstall Windows 10 fresh to see if that fixes things. Make sure Drivers are up to date.
Hi Daren,
I juts did dome search and found that few users are able to resolve this issue by doing this. please follow these steps:
Do you have a backup of your important files?
- if yes, dump that partition clean (by clean installing new Windows system)
- if no, get Kyhi rescue disc (boot system with all necessary recovery tools on it) and make drive image with Macrium on an external drive. And after this, clean install new system, after deleting partition')
You could try to repair that system with Kyhi rescue tools, but I wouldn't trust that system anymore, so better to do a clean install.
reference : https://www.tenforums.com/general-support/82954-spinning-dots-boot-up-yet-again.html
I juts did dome search and found that few users are able to resolve this issue by doing this. please follow these steps:
Do you have a backup of your important files?
- if yes, dump that partition clean (by clean installing new Windows system)
- if no, get Kyhi rescue disc (boot system with all necessary recovery tools on it) and make drive image with Macrium on an external drive. And after this, clean install new system, after deleting partition')
You could try to repair that system with Kyhi rescue tools, but I wouldn't trust that system anymore, so better to do a clean install.
reference : https://www.tenforums.com/general-support/82954-spinning-dots-boot-up-yet-again.html
"turned on and get spinning dots on startup" - question is, for how long did you wait? I have seen some people report the same and sometimes, it were updates that were kinda stuck. I would use the advanced startup options to boot into safe mode, now, for a test.
I would leave it at least for some hours to make sure.
ASKER
I had left it for two hours but same thing. Also I am waiting on a callback from Dell
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ASKER
And it was working fine - with multiple reboots after doing the updates - but shut it off and got the spinning dots back on boot
That suggests possibly a driver issue, but new machines should have working drivers.
(Possibly even a hardware issue)
(Possibly even a hardware issue)
ASKER
I thought that right away so ran the diagnostics but everything came out fine....
Safe mode. Try it.
if you have a spare disk - install a fresh copy of windows - and see what happens
ASKER
Very little troubleshooting done by Dell, just sending replacement
You are very welcome and I was happy to help. Best of luck with a replacement machine.