webpage print icon to a you Tube siteParvepave5669
Hello, I have a strange issue. in Internet explorer 11 on Windows 7 I clicked on a link on you tube and it took me a website. Symantec caught the infection but now every time i try to print from a web page using print button, select any printer it gives me a error message. this page can not be found. Basically it tries to redirect me to that particular Youtube page. It is only happening to a ne particular website.
Thank you in advance
Thank you in advance
ASKER
I just looked for it and could not find a detection. I ran symatec scan, Malwarebyte scan and it finds nothing. I have uninstalled and reinstalled IE from control panel. Same thing. Its just one website. nissanfinance.com and the only the print button.
ASKER
Its strange but there is only one particular page on this website that has this issue. If I try to print from another page it works fine. it prints. Just one particular page that the print function takes me to a youtube page error message
SOLUTION
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ASKER
Hello, Steven, Thank you for your help. Its a local print queue. print icon is on the nissan website. when hover over the print button it does not show me any link. i right clicked on it and selected view source and do not see any mention of youtube.com. I am attaching a image that shows the error message.
Thank you in advannce
Print-Issues.PNG
Thank you in advannce
Print-Issues.PNG
ASKER CERTIFIED SOLUTION
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Once we identify the infection we can look for solutions.