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home user tricked by spear phishing

jsarinana
jsarinana asked
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Last Modified: 2018-02-06
User was tricked at home, he took the whole bait and hook, paid $ to a fake Microsoft person and allowed them on his computer. Anyway after running some tools and removing malicious malware he still has on his desktop a fake phone number that shows on his Task bar area. This is a Vista O.S. how do I remove?
I will be reformatting the computer in a  couple week.
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Hello,

The fake phone number is probably a piece of Spyware.  Depending on which programs you are using, it might remove it.  The programs I recommend to remove malware/spyware are Malwarebytes https://www.malwarebytes.com/mwb-download/thankyou/  and SuperAntiSpyware http://www.superantispyware.com/  Download the free version.  

Run only one program at a time.  Also, it would be a good idea to turn this computer off (and even unplugged) when not in use.  The sooner you can reformat the hard drive the better.

Ernie
Lee W, MVPTechnology and Business Process Advisor
CERTIFIED EXPERT
Most Valuable Expert 2013

Commented:
If they were tricked, then wipe and reload.  Who knows what they put on there.  And I really hope you instructed them to USE ANOTHER COMPUTER and CHANGE THEIR PASSWORDS to email, banking, and credit card sites!
jsarinanaI.T. Manager

Author

Commented:
Yes
It's understood that I need to reformat
I'm look for the task bar file that I can edit
jsarinanaI.T. Manager

Author

Commented:
reformatted and working fine now
thanks

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