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QB password

Posted on 2017-06-27
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Last Modified: 2017-06-29
Hi,

We use multiple user QB in my office. All pc and QB are up to date. But the same username and password for the same company file only works for a particular pc. If we are trying to use the same password on the admin pc (the pc hosts the files), we keep getting password error.

Any ideas?  thanks
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Question by:mcrmg
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12 Comments
 
LVL 97

Expert Comment

by:John Hurst
ID: 42194715
I am not entirely sure of the picture here. Any one user name (and password) can only be used by one QB user at one time. That is by design.

So is that the issue when you say "But the same username and password for the same company file only works for a particular pc"
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LVL 97

Expert Comment

by:John Hurst
ID: 42194721
Also make sure all users are in Multi User mode. I think they must be, but please check.
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Author Comment

by:mcrmg
ID: 42194726
Sorry for the confusion.   Let say I have a company file, ABC company.

Same user/password can open ABC company on computer A. After closing ABC company on computer A, ABC company can not be opened on computer B (this is the pc that hosts files) using the same username/pwd.
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LVL 97

Expert Comment

by:John Hurst
ID: 42194733
For computer A, be sure Quick Books is closed (not just the data file). Try (as a test) turning computer A off and see if computer B can access the data file.
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Author Comment

by:mcrmg
ID: 42194736
It does not say "ABC company is open by XXX", it says the username/password is incorrect....strange.
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LVL 97

Expert Comment

by:John Hurst
ID: 42194738
Also, as an alternative, see if you can install the data file on a local server and install the QB Server Manager engine on the server. This will likely resolve your issues.
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Expert Comment

by:John Hurst
ID: 42194743
it says the username/password is incorrect  Open QB, Company, Users and Passwords on both computers and make sure they are the same. spaces and capital letters are important.
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LVL 97

Expert Comment

by:John Hurst
ID: 42194746
Finally (not the first thing to suggest), open the company file on computer B (this is the computer that hosts the file). Then do a data base rebuild. QB, File, Utilities, Rebuild. See if there are any errors.
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Author Comment

by:mcrmg
ID: 42194748
Yes, we have checked it already. There are 3 accounts (one admin and two other users). All three (includes admin) can not open any company file on the hosted machine. But they are able to open company files from other machines.
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Accepted Solution

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John Hurst earned 2000 total points
ID: 42194750
That helps to clarify. On Computer B, uninstall QuickBooks, restart and re-install QuickBooks. Make sure .NET Framework is up to date and make sure Computer B's Firewall is not blocking access.
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Author Closing Comment

by:mcrmg
ID: 42197619
thank you
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LVL 97

Expert Comment

by:John Hurst
ID: 42197621
You are very welcome and I was happy to help.
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