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philjansFlag for Canada

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Webcams Alerts enters my Outlook but the time is 24 hours behind???

Hi,
I have setup 2 new cams and when I sent a test email it comes not on top of my emails but in the list 12 hours behind.
Like if I send one at 2017-06-28 09:30am it will show in my outlook as 2017-06-27 21:07...

We do see the good time IN the email... it's just on the listing that it shows wrong.

I'm on Windows 7, Outlook 2010.
I sent a test to my gmail and it was fine.
And more I sent one to another employee on the same domain and it was fine... So looks like just my computer.
Both of us have the same Regional Settings...
Can't see where to look now...
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Jackie Man
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Try to sync with external NTP time source.
You need to look at the full message headers to see when the message was sent, based on servers processing in
Received: lines closest to the From: line.

You have a mismatch in timezone or the servers you use for sending are in a different timezone.

Try changing your outlook settings instead of based on sent to received (reçu). It is part of the message display settings if not mistaken.
The fact that it is exactly 24 hours wrong eliminates issues with time zones or NTP sync.  Its either an issue with the server's time setting or a bizarre issue with the Webcam.  My best thought is to end run that by deliberately setting the time on the WebCam to be 24 hours off and telling it not to sync with a time server.
As you can see, the time on the cam is UTC -5, June 28, 2017 - 9:46 (assume AM)
Time of the alert is June 28, 2017, 9:06
Time visible on your PC is  (language setting example) is June 28, 2017, 9:08 (assume AM)

So I would assume, that the timezone on the camera as well as the time zone on your computer are all UTC -5, if the screenshots are taken more or less at this time...

The mail is received at June 27, 2017 21:07, so a difference of 12 hours...
If the times are PM, its 24h...

If you open the mail in outlook and select File - Properties, you see the mail header...
Here you find lines like...

Received: from senderserver.domain.de (192.168.1.1) by
 receiverserver.domain.com (192.168.5.5) with Microsoft SMTP Server (TLS) id
 14.3.351.0; Thu, 29 Jun 2017 05:01:22 +0200

This line you find for every server which is involved in the mail transport...
Look at the time stamps and time zones (+0200) if you can find a mismatch.

You can normalize all times by the timestamp and time zone shift...
So 05:01:22 +0200 means 3:01 (GMT)

The time on the cam is 9:46 -5h is 14:46 (GMT)

All timestamps should calculate to more or less the same GMT time.
As you find here the whole mail chain from the camera to your PC, you should see, which device makes the difference.
THis device then determines the further troubleshooting.
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ASKER

Yes I try all this: 12h format vs 24h format. Sync pc, NTP server... 2 different cameras... nothing .


@BEMBI:
Yes I'm gmt -5 and the server, the cam and my outlook is all in the same building.
Here's the header:

Microsoft Mail Internet Headers Version 2.0
Received: from localhost ([192.168.123.60]) by srv-max.muc.local with Microsoft SMTPSVC(6.0.3790.4675);
       Mon, 3 Jul 2017 09:31:49 -0400
Date: Mon, 03 Jul 2017 09:31:48 +0800
From: <IPC01@maisons.com>
To: <pjanson@maisons.com>
Subject: =?UTF-8?B?TWFpbF9UZXN0?=
MIME-Version: 1.0
Content-type: multipart/mixed;boundary="======DAHUA_TECH======"
Return-Path: IPC01@maisons.com
Message-ID: <SRV-MAXvRnfvcySa4k30000074a@srv-max.muc.local>
X-OriginalArrivalTime: 03 Jul 2017 13:31:49.0432 (UTC) FILETIME=[B95E7B80:01D2F400]

--======DAHUA_TECH======
Content-Type: text/plain;
      charset=UTF-8
Content-Transfer-Encoding: base64


--======DAHUA_TECH======--
ASKER CERTIFIED SOLUTION
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arnold
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Change the timezone back to +8 update the time appropriately. And that. Should fix the issue.
My experience with IP camera setup is that you cannot change the timezone of GMT+8 hrs even if you update the firmware.

My home town is Hong Kong (GMT + 8) and have no such problem.
Yes there is definitively a problem with the software of the camera but doing the workaround to put +8GMT and then changing my time from 11am to 11pm might workaround the problem but ... it just doesn't make sense... and I cannot activate NTP nor "sych with my pc" because then it will change the time to the correct one and since the "correct one" is not working with that firmware, it will re-start to cause trouble.

No they should fix the problem at the source: the firmware. I'll contact them again and ask them to fix it.
tX1
The timeZone dictates the tine that will be reflected, it seems there are two separate issues
1) time zone date/time on the camera is one thing, the internal process that handles the mailing seems to be set at a timezone unsettable.
The other possibility on changing timezone, you gave to reboot the camera for that change to be reflected on the mail handling side.


Sent as you have it, will adjust/calculated the state/time timezone to your local when received....
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: arnold (https:#a42201841)

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