Kevin Mcpherspm
asked on
LaserJet Enterprise Flow MFP M830)
Dear Team
I am have a problem with my printer its giving me an error indicated below
ERROR
UNKNOW DISK
The model of the printer is (LaserJet Enterprise Flow MFP M830)
I am have a problem with my printer its giving me an error indicated below
ERROR
UNKNOW DISK
The model of the printer is (LaserJet Enterprise Flow MFP M830)
SOLUTION
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SOLUTION
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SOLUTION
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ASKER
Guys I am having a problem getting the firmware for this model each time I am going to the company website to download the firmware I am getting an error on the website can you guys give me a third party website.
Keep following the guide from the link I sent. Then when you need the firmware on the USB, use this file:
http://ftp.hp.com/pub/softlib/software13/printers/ljM830_fw_2308214_000916.zip
As you can see, it's the official file. NEVER use third party files for firmware or drivers, unless there's no other way out (like 20 year old device that's mission critical, and you trust the 3rd party source).
http://ftp.hp.com/pub/softlib/software13/printers/ljM830_fw_2308214_000916.zip
As you can see, it's the official file. NEVER use third party files for firmware or drivers, unless there's no other way out (like 20 year old device that's mission critical, and you trust the 3rd party source).
ASKER
Bro i flash the printer know i am getting this error 98.00.02 device error
This is what I got from a KB for that ERROR.
Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.
Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.
ASKER
How can i go back to the HP menu so i can clean the hard drive and start the process all over aging
ASKER
how to get to the boot menu
ASKER
the X button you are talking about its not on this printer
ASKER
This printer have a touch screen and a pull out keyboard
LaserJet Enterprise Flow MFP M830
LaserJet Enterprise Flow MFP M830
I just saw that when I looked it up on the HP site. Still checking.
ASKER CERTIFIED SOLUTION
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ASKER
ok i will try later its late over here tomorrow
ASKER
I flow your instruction but still getting the same error
Did you ever see "99.09.63 Incorrect Disk" right after you installed the new hard drive? If not, that may already be a sign of either:
- not correctly physically installing the new hard drive
- other hardware errors (main board)
- not correctly physically installing the new hard drive
- other hardware errors (main board)
ASKER
There solution point me in the right direction
ASKER