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Kevin McpherspmFlag for Jamaica

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LaserJet Enterprise Flow MFP M830)

Dear Team

I am have a problem with my printer its giving me an error indicated below

ERROR
UNKNOW DISK

The model of the printer is (LaserJet Enterprise Flow MFP M830)
SOLUTION
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Kimputer

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ASKER

I will have to check for the warranty but let me try to change the hard drive and update the firmware
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Guys I am having a problem getting the firmware for this model each time I am going to the company website to download the firmware I am getting an error on the website can you guys give me a third party website.
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Kimputer

Keep following the guide from the link I sent. Then when you need the firmware on the USB, use this file:

http://ftp.hp.com/pub/softlib/software13/printers/ljM830_fw_2308214_000916.zip

As you can see, it's the official file. NEVER use third party files for firmware or drivers, unless there's no other way out (like 20 year old device that's mission critical, and you trust the 3rd party source).
Bro i flash the printer know i am getting this error 98.00.02 device error
This is what I got from a KB for that ERROR.

Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.
How can i go back to the HP menu so i can clean the hard drive and start the process all over aging
how to get to the boot menu
the X button you are talking about its not on this printer
This printer have a touch screen and a pull out keyboard

LaserJet Enterprise Flow MFP M830
I just saw that when I looked it up on the HP site. Still checking.
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ok i will try later its late over here tomorrow
I flow your instruction but still getting the same error
Did you ever see "99.09.63 Incorrect Disk" right after you installed the new hard drive? If not, that may already be a sign of either:

- not correctly physically installing the new hard drive
- other hardware errors (main board)
There solution point me in the right direction