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Arif Khan

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Out of office message is not working. Auto Reply is not working

We have migrated our exchange from exchange 2007 to Exchange 2013 then exchange 2013 to exchange 2016.
Now everything seems working fine except out of office. We set auto reply but it is not working. When any user send emails, auto reply does not go to him. No notification of OOF

Product-Exchange 2016
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Satish Auti
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What is the outlook version you are using?
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Arif Khan

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Outlook 2010. But this, I dont this is limited to outlook . Because we can set OOF message from OWA also, nothing is working
Are you able to configure new outlook profile for affected user?
Try doing that, so will come to know auto discover is working properly or not?
Know it's also not working in OWA as well but still give a try.

If auto discover is working fine but still issue persists, then try restart MSExchangeAutodiscoverAppPool

Restart-WebAppPool MSExchangeAutodiscoverAppPool
Did not help this, kindly suggest any other step
Please see if auto reply and OOF settings are configured in exchange 2016 from Exchange Admin Center because in exchange 2007/2010 hub transport use to set auto replies and OOF settings for entire org. Now hub transport is no more role of exchange 2016.

You must check the rules and correct them.

https://www.codetwo.com/admins-blog/how-to-block-sending-out-of-office-messages-on-exchange-server-for-external-recipients/
To check the settings. (Default is * domain) use power shell.

Get-RemoteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled

If it's not enabled run the below command to enabled it.

Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
HI Satish,

Thanks for your reply. I checked, it is already enabled but still no auto reply

C:\Windows\system32>Get-RemoteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled


AllowedOOFType     : External
AutoReplyEnabled   : True
AutoForwardEnabled : True
Ok, Can you please verify the auto discover settings?


1. Test E-mail Autoconfiguration and see which OOF URL it's pointing.

2. Remove the anonymous authentication and set to integrated and basic authentication for EWS directory in IIS on Exchange.

3. Stop and restart IIS.

https://technet.microsoft.com/en-us/library/aa996324.aspx

Finally you can try to reset the AutodiscoverVirtualDirectory.

Remove-AutodiscoverVirtualDirectory

New-AutodiscoverVirtualDirectory

 

Hope it helps!
Should I reset both Default and Backend virtual directory of AutoDiscover?
From the client side do the Test E-mail autoconfiguration and check where it is pointing. Reset that one.

User generated image
Reset that one and see the results.
Hi Satish,

Thanks for your message. I have reset the Auto Discover virtual directory using ECP, it is successful. But still Auto reply is not working. After resetting AutoDiscover, now getting issue of "Mail tips could not be retrieved. However, it is not creating any mail flow problem. So, I will work first of OOF and then on this new error. Assist me pls
Any other step please?
Can you try to recreate the OOF once? Also let me know is the users are still using old profiles or after migration you have configured new ones.
As I read somewhere we need to recreate the outlook profiles after migration to exchange 2016.
I reset the Auto reply message. I am setting Auto reply from OWA not from outlook. It did not help me.
Could please run below command one more time?

Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy

Set-RemoteDomain –AllowedOOFType $ExternalLegacy - Enables OOF for Outlook 2003 and previous (for Exchange 2007 and 2010 support)
Ok. I am checking.

Yes, we are mail flow go through Logix filter
I have checked but no luck
What it working while migration from exchange 2007 to Exchange 2013?
Actually I migrated only and tested everything except OOF. Now client is saying that it was not working since migration time. I am not sure.

Here I tried to check the OOF on outlook 2010, it is giving error that " Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
I guess this is very similar with your issue.

https://www.petenetlive.com/KB/Article/0000897
After going through this article. Error "Mail tips not enable" is resolved. And, Able to set the Auto reply. But it is not working. I set auto reply and sent test mail. Not getting any auto reply
Try to restart exchange services and then test again.
Done. But still I am very wretched. bad luck.
It's not so long now.. we are reached very near to resolve it now but something simple we are missing..

Can you give a try to reset the IIS again?
Yes, I did it Bro, no luck.
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Arif Khan

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This is something new I learn. Can you share the link where you found this solution.
Hi Satish,

we did RnD and it worked :D. Well, your really great and helpful.
This fixed the problem
Looks like he used this:
https://exchangemaster.wordpress.com/tag/oof/

Unfortunately, I'm having the same problem with Exchange 2019, but this did not fix my issue.