Arif Khan
asked on
Out of office message is not working. Auto Reply is not working
We have migrated our exchange from exchange 2007 to Exchange 2013 then exchange 2013 to exchange 2016.
Now everything seems working fine except out of office. We set auto reply but it is not working. When any user send emails, auto reply does not go to him. No notification of OOF
Product-Exchange 2016
Now everything seems working fine except out of office. We set auto reply but it is not working. When any user send emails, auto reply does not go to him. No notification of OOF
Product-Exchange 2016
What is the outlook version you are using?
ASKER
Outlook 2010. But this, I dont this is limited to outlook . Because we can set OOF message from OWA also, nothing is working
Are you able to configure new outlook profile for affected user?
Try doing that, so will come to know auto discover is working properly or not?
Know it's also not working in OWA as well but still give a try.
If auto discover is working fine but still issue persists, then try restart MSExchangeAutodiscoverAppP ool
Restart-WebAppPool MSExchangeAutodiscoverAppP ool
Try doing that, so will come to know auto discover is working properly or not?
Know it's also not working in OWA as well but still give a try.
If auto discover is working fine but still issue persists, then try restart MSExchangeAutodiscoverAppP
Restart-WebAppPool MSExchangeAutodiscoverAppP
ASKER
Did not help this, kindly suggest any other step
Please see if auto reply and OOF settings are configured in exchange 2016 from Exchange Admin Center because in exchange 2007/2010 hub transport use to set auto replies and OOF settings for entire org. Now hub transport is no more role of exchange 2016.
You must check the rules and correct them.
https://www.codetwo.com/admins-blog/how-to-block-sending-out-of-office-messages-on-exchange-server-for-external-recipients/
You must check the rules and correct them.
https://www.codetwo.com/admins-blog/how-to-block-sending-out-of-office-messages-on-exchange-server-for-external-recipients/
To check the settings. (Default is * domain) use power shell.
Get-RemoteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled
If it's not enabled run the below command to enabled it.
Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
Get-RemoteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled
If it's not enabled run the below command to enabled it.
Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
ASKER
HI Satish,
Thanks for your reply. I checked, it is already enabled but still no auto reply
C:\Windows\system32>Get-Re moteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled
AllowedOOFType : External
AutoReplyEnabled : True
AutoForwardEnabled : True
Thanks for your reply. I checked, it is already enabled but still no auto reply
C:\Windows\system32>Get-Re
AllowedOOFType : External
AutoReplyEnabled : True
AutoForwardEnabled : True
Ok, Can you please verify the auto discover settings?
1. Test E-mail Autoconfiguration and see which OOF URL it's pointing.
2. Remove the anonymous authentication and set to integrated and basic authentication for EWS directory in IIS on Exchange.
3. Stop and restart IIS.
https://technet.microsoft.com/en-us/library/aa996324.aspx
Finally you can try to reset the AutodiscoverVirtualDirecto ry.
Remove-AutodiscoverVirtual Directory
New-AutodiscoverVirtualDir ectory
Hope it helps!
1. Test E-mail Autoconfiguration and see which OOF URL it's pointing.
2. Remove the anonymous authentication and set to integrated and basic authentication for EWS directory in IIS on Exchange.
3. Stop and restart IIS.
https://technet.microsoft.com/en-us/library/aa996324.aspx
Finally you can try to reset the AutodiscoverVirtualDirecto
Remove-AutodiscoverVirtual
New-AutodiscoverVirtualDir
Hope it helps!
ASKER
Should I reset both Default and Backend virtual directory of AutoDiscover?
ASKER
OFF is pointing to https://mail.rohagroup.com/ews/exchange.asmx
Reset that one and see the results.
ASKER
Hi Satish,
Thanks for your message. I have reset the Auto Discover virtual directory using ECP, it is successful. But still Auto reply is not working. After resetting AutoDiscover, now getting issue of "Mail tips could not be retrieved. However, it is not creating any mail flow problem. So, I will work first of OOF and then on this new error. Assist me pls
Any other step please?
Thanks for your message. I have reset the Auto Discover virtual directory using ECP, it is successful. But still Auto reply is not working. After resetting AutoDiscover, now getting issue of "Mail tips could not be retrieved. However, it is not creating any mail flow problem. So, I will work first of OOF and then on this new error. Assist me pls
Any other step please?
Can you try to recreate the OOF once? Also let me know is the users are still using old profiles or after migration you have configured new ones.
As I read somewhere we need to recreate the outlook profiles after migration to exchange 2016.
As I read somewhere we need to recreate the outlook profiles after migration to exchange 2016.
ASKER
I reset the Auto reply message. I am setting Auto reply from OWA not from outlook. It did not help me.
Could please run below command one more time?
Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
Set-RemoteDomain –AllowedOOFType $ExternalLegacy - Enables OOF for Outlook 2003 and previous (for Exchange 2007 and 2010 support)
Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
Set-RemoteDomain –AllowedOOFType $ExternalLegacy - Enables OOF for Outlook 2003 and previous (for Exchange 2007 and 2010 support)
Just go through this. Might helps you.
https://social.technet.microsoft.com/Forums/exchange/en-US/bd8fed14-dbf5-4f2c-bf8e-e4b0b5263624/out-of-office-not-working-for-external-users?forum=exchange2010
Do you have any relay or firewall in your network?
https://social.technet.microsoft.com/Forums/exchange/en-US/bd8fed14-dbf5-4f2c-bf8e-e4b0b5263624/out-of-office-not-working-for-external-users?forum=exchange2010
Do you have any relay or firewall in your network?
ASKER
Ok. I am checking.
Yes, we are mail flow go through Logix filter
Yes, we are mail flow go through Logix filter
ASKER
I have checked but no luck
What it working while migration from exchange 2007 to Exchange 2013?
ASKER
Actually I migrated only and tested everything except OOF. Now client is saying that it was not working since migration time. I am not sure.
Here I tried to check the OOF on outlook 2010, it is giving error that " Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
Here I tried to check the OOF on outlook 2010, it is giving error that " Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
Try this for outlook 2010 and i am searching for more options.
https://support.microsoft.com/en-au/help/2963483/your-automatic-reply-settings-cannot-be-displayed-outlook-error-in-a
https://support.microsoft.com/en-au/help/2963483/your-automatic-reply-settings-cannot-be-displayed-outlook-error-in-a
ASKER
After going through this article. Error "Mail tips not enable" is resolved. And, Able to set the Auto reply. But it is not working. I set auto reply and sent test mail. Not getting any auto reply
Try to restart exchange services and then test again.
ASKER
Done. But still I am very wretched. bad luck.
It's not so long now.. we are reached very near to resolve it now but something simple we are missing..
Can you give a try to reset the IIS again?
Can you give a try to reset the IIS again?
ASKER
Yes, I did it Bro, no luck.
ASKER CERTIFIED SOLUTION
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This is something new I learn. Can you share the link where you found this solution.
ASKER
Hi Satish,
we did RnD and it worked :D. Well, your really great and helpful.
we did RnD and it worked :D. Well, your really great and helpful.
ASKER
This fixed the problem
Looks like he used this:
https://exchangemaster.wordpress.com/tag/oof/
Unfortunately, I'm having the same problem with Exchange 2019, but this did not fix my issue.
https://exchangemaster.wordpress.com/tag/oof/
Unfortunately, I'm having the same problem with Exchange 2019, but this did not fix my issue.