Quickbooks Enterprise & Quick Type

Hello all,
This one baffles me and I have no idea what to do.
Have a client that is having a problem in the item list in Quickbooks.  When she goes to search for an item(like MUGS) when she types in an M it goes to the M.  When she types in a U instead of going to MU it goes to the U's.  When she types in a G instead of going to MUG it goes to the G's .
I have removed all unnecessary columns on that view.  Didn't help.
I changed the screen size from 1920x1280 down to 1024x768 but that didn't help.
Did a re-sort of the item list (and all other lists).  That didn't help.
Did the latest QB update but that didn't help.
Did the latest Windows updates but that didn't help.
I am not sure what else to do to fix this.
Any help would be greatly appreciated.
Thanks,
Kelly W.
LVL 6
K_WilkeAsked:
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JohnBusiness Consultant (Owner)Commented:
Is the user clearing the first search before starting the second?   That is, M, Search, clear M, U, Search.

The item search works properly for me:  QB Premier V2017.
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K_WilkeAuthor Commented:
Shouldn't have to do a clear when it is quick type and not a ture search where you are typing the search box.
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JohnBusiness Consultant (Owner)Commented:
I think you should. Otherwise the search cache keeps the first letter. Try as I suggested and see if that resolves the issue.
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K_WilkeAuthor Commented:
Well I have a reset button and not a clear button.  That is grayed out when you do quick type since you are not typing in the search field so that is a no go.
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JohnBusiness Consultant (Owner)Commented:
Are you running from within the List?  That does not happen to me.
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K_WilkeAuthor Commented:
Yes I am from within the list.  This is not happening on the other computers either.  I thought it was a timing issue with typing.  So I typed in MUGS as quickly as possible and it still does it.
Makes no sense.
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JohnBusiness Consultant (Owner)Commented:
Thanks for the feedback. At this point, since other computers are working correctly, Repair QB on the problem computer, or even uninstall / reinstall QB. In either case, restart when you are done.
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K_WilkeAuthor Commented:
Did an uninstall/reinstall of QB and that didn't help.  Will do a repair QB.
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JohnBusiness Consultant (Owner)Commented:
OK.  Another thing to try, then, is to make a new, test, Windows User Profile (Account). Log into the new Windows Account, set up QuickBooks and test.
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K_WilkeAuthor Commented:
It was a corrupt user profile.
Thank you so very much.
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JohnBusiness Consultant (Owner)Commented:
Thank you for the update and I was happy to help you with this.
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