Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Quickbooks Enterprise & Quick Type

Posted on 2017-07-12
11
Medium Priority
?
42 Views
Last Modified: 2017-07-13
Hello all,
This one baffles me and I have no idea what to do.
Have a client that is having a problem in the item list in Quickbooks.  When she goes to search for an item(like MUGS) when she types in an M it goes to the M.  When she types in a U instead of going to MU it goes to the U's.  When she types in a G instead of going to MUG it goes to the G's .
I have removed all unnecessary columns on that view.  Didn't help.
I changed the screen size from 1920x1280 down to 1024x768 but that didn't help.
Did a re-sort of the item list (and all other lists).  That didn't help.
Did the latest QB update but that didn't help.
Did the latest Windows updates but that didn't help.
I am not sure what else to do to fix this.
Any help would be greatly appreciated.
Thanks,
Kelly W.
0
Comment
Question by:K_Wilke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 97

Expert Comment

by:John Hurst
ID: 42213558
Is the user clearing the first search before starting the second?   That is, M, Search, clear M, U, Search.

The item search works properly for me:  QB Premier V2017.
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 42213563
Shouldn't have to do a clear when it is quick type and not a ture search where you are typing the search box.
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 42213567
I think you should. Otherwise the search cache keeps the first letter. Try as I suggested and see if that resolves the issue.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 6

Author Comment

by:K_Wilke
ID: 42213615
Well I have a reset button and not a clear button.  That is grayed out when you do quick type since you are not typing in the search field so that is a no go.
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 42213617
Are you running from within the List?  That does not happen to me.
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 42213661
Yes I am from within the list.  This is not happening on the other computers either.  I thought it was a timing issue with typing.  So I typed in MUGS as quickly as possible and it still does it.
Makes no sense.
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 42213669
Thanks for the feedback. At this point, since other computers are working correctly, Repair QB on the problem computer, or even uninstall / reinstall QB. In either case, restart when you are done.
0
 
LVL 6

Author Comment

by:K_Wilke
ID: 42213676
Did an uninstall/reinstall of QB and that didn't help.  Will do a repair QB.
0
 
LVL 97

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 42213678
OK.  Another thing to try, then, is to make a new, test, Windows User Profile (Account). Log into the new Windows Account, set up QuickBooks and test.
0
 
LVL 6

Author Closing Comment

by:K_Wilke
ID: 42215589
It was a corrupt user profile.
Thank you so very much.
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 42215594
Thank you for the update and I was happy to help you with this.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By Linda Saltz Customized item descriptions from bills DO import into a customer invoice!   This is a wonderful tip for companies that want to use generic items like Hardware, Software, Mileage, Travel in their item list which helps keep the i…
You may need to view past transactions from previous QuickBooks files or other QuickBooks company files when:       1. you are working in another QuickBooks file       2. QuickBooks is closed QuickBooks users who would benefit from this artic…
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question