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I Cloud email password

A client can access his iCloud email from his iPhone and logging on thru his Apple Id online but cannot thru Outlook 2010 or Windows 10 mail since the middle of June. Should his iCloud and his Apple ID password be the same or not necessarily? Is there a way to retrieve his iCloud email password from his iPhone or Apple account? He is using a Dell and Microsoft Surface with Windows 10.
Thanks,
Mags

Dirk Strauss

Has your client recently set up two-factor authentication on their iCloud account?

Mags

ASKER

Yes...we are thinking that may be part of the issue.

Dirk Strauss

I would assume that to be the first port of call. If two-factor is set up, they will need an app password to access their email form other devices. See this article: iCloud Mail 2-Step Auth and App Passwords for IMAP

Mags

ASKER

He decided he would rather turn Two-factor authentication off. He was successful. Let me give things a whirl and see if get's resolved. Are you available for the next several hours Dirk?

Dirk Strauss

Unfortunately not. I'll be available again in 7 hours from now.

Mags

ASKER

Thanks...Get some good rest...I'll keep you posted! Thanks for your help.

Mags

ASKER

Dirk I am thinking that turning on the Two-factor authentication it changed the password...his iPhone is the only device that has it. So when he turned off the Two-factor authentication it didn't change it back to the old password. I am thinking we simply need to reset the password...your thoughts?

In his Outlook for his iCloud account it had p10- before the imap.mail.me.com and smtp.mail.me.com. That does reflect the suggested set up. This is what I found that Apple recommends - https://support.apple.com/en-us/HT202304. Suggestions?

Thanks,
Mags

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Dirk Strauss

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Mags

ASKER

Thanks, heading over to attempt your solution...I'll be in touch!

Mags

ASKER

Whoo Hoo! We reactivated two-factor authentication and followed your instructions on all devices and mail apps. Worked like a charm!

Outlook still used p10-before the imap.mail.me.com and smtp.mail.me.com...decided not to mess with something that wasn't broke.

Thank you, thanks you, thank you...I learned a lot!
Mags

Mags

ASKER

Awesome, timely, accurate assistance. I greatly appreciated your help Dirk!
Mags

Dirk Strauss

I'm really pleased that you folks got the issue resolved. Well done.