jeremy22
asked on
Stuck on Surface screen while restarting
Good day,
I have a surface pro 3 with thin line crack on it which I believe is causing me one issue. The tablet works great until it's restarted but on restart this gets stuck on surface splash screen. I tried to play with bios setting but there is no setting to disable touch screen.
The only solution is to press and hold power button for 30 seconds and then start again. Do this 4 times In a row and then hour glass appears and it boots up to windows.
I did disabled touch screen drivers in windows but it does not work.
Any possible suggestions. I want to fix this issue without having to fix the screen.
Thanks
I have a surface pro 3 with thin line crack on it which I believe is causing me one issue. The tablet works great until it's restarted but on restart this gets stuck on surface splash screen. I tried to play with bios setting but there is no setting to disable touch screen.
The only solution is to press and hold power button for 30 seconds and then start again. Do this 4 times In a row and then hour glass appears and it boots up to windows.
I did disabled touch screen drivers in windows but it does not work.
Any possible suggestions. I want to fix this issue without having to fix the screen.
Thanks
ASKER
Valid point by the fact that something is triggering surface to boot right after 4 th try every time makes me think there got to be some sort of setting somewhere pushing surface to start up.
Screen replacement is extremely expensive on surfaces.
Screen replacement is extremely expensive on surfaces.
If the machine was working correctly before being cracked, I would think that maybe the display parts cannot get past this.
It seems in any event that a new machine would be in order at this point.
It seems in any event that a new machine would be in order at this point.
Just save yourself the trouble and replace the screen. If you cannot do it under support, get a replacement screen and DIY.
https://www.ebay.com/sch/i.html?_odkw=microsoft+surface+replacement+screen&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0.H0.Xmicrosoft+surface+replacement+screen+pro+.TRS0&_nkw=microsoft+surface+replacement+screen+pro+3&_sacat=0
https://www.ebay.com/sch/i.html?_odkw=microsoft+surface+replacement+screen&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0.H0.Xmicrosoft+surface+replacement+screen+pro+.TRS0&_nkw=microsoft+surface+replacement+screen+pro+3&_sacat=0
ASKER
Has anyone tried replacing screen on surface pro 3 yourself ? I know it's not easy but if we buy this eBay screen, do you know if it's going to work just fine ?
It is not an easy repair at all. You should find a local computer shop even if you purchase the screen on eBay.
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You wish to fix a hardware issue with software? Not possible. You need to replace the screen to make it work properly (or live with it like this until you replace the machine).