Stuck on Surface screen while restarting

jeremy22
jeremy22 used Ask the Experts™
on
Good day,

I have a surface pro 3 with thin line crack on it which I believe is causing me one issue. The tablet works great until it's restarted but on restart this gets stuck on surface splash screen. I tried to play with bios setting but there is no setting to disable touch screen.

The only solution is to press and hold power button for 30 seconds and then start again. Do this 4 times In a row and then hour glass appears and it boots up to windows.

I did disabled touch screen drivers in windows but it does not work.

Any possible suggestions. I want to fix this issue without having to fix the screen.

Thanks
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I want to fix this issue without having to fix the screen.

You wish to fix a hardware issue with software?  Not possible. You need to replace the screen to make it work properly (or live with it like this until you replace the machine).

Author

Commented:
Valid point by the fact that something is triggering surface to boot right after 4 th try every time makes me think there got to be some sort of setting somewhere pushing surface to start up.  

Screen replacement is extremely expensive on surfaces.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If the machine was working correctly before being cracked, I would think that maybe the display parts cannot get past this.

It seems in any event that a new machine would be in order at this point.
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Shaun VermaakTechnical Specialist
Awarded 2017
Distinguished Expert 2018

Commented:

Author

Commented:
Has anyone tried replacing screen on surface pro 3 yourself ? I know it's not easy but if we buy this eBay screen, do you know if it's going to work just fine ?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It is not an easy repair at all. You should find a local computer shop even if you purchase the screen on eBay.
Technical Specialist
Awarded 2017
Distinguished Expert 2018
Commented:
I have not personally done surface but I have done iPad screen 5 times, very easy.
Ultimately you need to decide if you want to take the risk

Here is a video of the process. It is very similar to an iPad repair
https://www.youtube.com/watch?v=CvuXUs1N5FM

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