I am about to launch a WordPress/WooCommerce site but worry about around the clock support for my site since my developer's in India, Monday thru Friday.
That's about 25% of the week! That being said, I would expect the bulk of sales to be on Eastern Standard Time, 8AM to Midnight, which means his coverage percentage is higher that 25%.
Are there are support models you can think of which would be me paying some small retainer for a WP developer to be on call and getting notified if there is a hiccup or site outage? Then, if there is real work that's needed, I'd pay on an hourly basis?
Do I need to be worried at all about the site have problems which could cause it to be unavailable to process further orders?
I am not worried there may be a one in a hundred error rate which I can resolve when the email comes in, but instead, having a site outage causing orders to stop.