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I am about to launch a WordPress/WooCommerce site but worry about around the clock support for my site since my developer's in India, Monday thru Friday.<br />
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That's about 25% of the week! That being said, I would expect the bulk of sales to be on Eastern Standard Time, 8AM to Midnight, which means his coverage percentage is higher that 25%.<br />
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Are there are support models you can think of which would be me paying some small retainer for a WP developer to be on call and getting notified if there is a hiccup or site outage? Then, if there is real work that's needed, I'd pay on an hourly basis?<br />
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Curious...<br />
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Do I need to be worried at all about the site have problems which could cause it to be unavailable to process further orders?<br />
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I am not worried there may be a one in a hundred error rate which I can resolve when the email comes in, but instead, having a site outage causing orders to stop.
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I am about to launch a WordPress/WooCommerce site but worry about around the clock support for my site since my developer's in India, Monday thru Friday.

That's about 25% of the week! That being said, I would expect the bulk of sales to be on Eastern Standard Time, 8AM to Midnight, which means his coverage percentage is higher that 25%.

Are there are support models you can think of which would be me paying some small retainer for a WP developer to be on call and getting notified if there is a hiccup or site outage? Then, if there is real work that's needed, I'd pay on an hourly basis?

Curious...

Do I need to be worried at all about the site have problems which could cause it to be unavailable to process further orders?

I am not worried there may be a one in a hundred error rate which I can resolve when the email comes in, but instead, having a site outage causing orders to stop.

Most cost-effective support model for WordPress/WooCommerce?

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