asked on

Windows 10 Internet Access but cannot browse websites

Have multiple identical Windows 10 desktops on a network sharing a single Internet connection through a single router running DHCP. All systems are functioning fine except for one which recently lost ability to browse the web. Target system reports having Internet access and does file sharing and printing over network just fine, both using a Wi-Fi and wired connection. Have tried browsing with IE, Chrome and Edge and all fail same way.

Have run network diagnostics, changed target system ip address, flushed and renewed dns, restarted several times with no change. Windows updates are current. Will run netsh winsock reset in about 18 hours when I'm in front of target system to do so.

Any ideas or suggestions of where else to look is appreciated.

ASKER CERTIFIED SOLUTION

John

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Ramin

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Network Zero

set the DNS to automatic inside the network settings.

Alan

Hi Joel,

Let's start with the basics.

Can the machine get a connection outside of the LAN at all (irrespective of whether it is via browser or not)?

If not sure, try to ping Google both directly, and via DNS from the command line:

ping www.google.com

ping 216.58.203.100

Report back what you get from each of those two.

Also, please run an IPCONFIG /ALL and paste the full results back here too.

Thanks,

Alan.

Radhakrishnan

Do you have any proxy in place? If so, check the internet options>Lan settings.. Make sure it's getting the correct proxy..

Also from an affected machine, netsh winhttp show proxy

When you perform ipconfig /all - are you getting correct default gateway?

SOLUTION

Jackie Man

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Joel Ruths

ASKER

I finally had a chance to execute the suggestions made by Experienced Member and Ramin and the result was that I could have browser access for less than a minute before failing again. To make a long search short, it turns out that a Trial Version of Malwarebytes had been installed and was running active protection for both malware and web protection and therefore interfering with another managed installation of A/V and web protection. Uninstalling MBAM solved the problem. Thanks for all the suggestions. It's nice to not have to attack a problem in total darkness!

Joel Ruths

ASKER

Thanks for the suggestions.

John

Thanks for the update and you are very welcome.