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cannot open quickbooks but interesting

Posted on 2017-07-21
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Last Modified: 2017-07-24
Have lot of quickbooks files and have no issue opening but 1 file. the same file can be opened by other users. what can be the issue. this screen pops up
SnipImage.JPGwindows 10, quickbooks 2016, the files are on server 2008
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Question by:Abraham Deutsch
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10 Comments
 
LVL 97

Expert Comment

by:John Hurst
ID: 42225200
Try making a copy of the company file to a local machine (copy, do not move).

Now try to open locally. If it opens, then QB, File, Utilities, Rebuild to fix the file. If all that work, restore the rebuilt file to the server. Keep the old backup as well until you know all is working.
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LVL 3

Author Comment

by:Abraham Deutsch
ID: 42225214
already tried this but does not open on the local.
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LVL 97

Expert Comment

by:John Hurst
ID: 42225216
Thanks for update. Now you only have one option left.

Contact Intuit, ask for their repair service and send them the file for repair. This is a cost service unless they cannot repair it.

I have used this service and it works
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LVL 97

Expert Comment

by:John Hurst
ID: 42225218
You may be able to restore an older backup, but then you would have to re-enter lost transactions. The repair service is better.
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LVL 3

Author Comment

by:Abraham Deutsch
ID: 42225221
The fact that others can open it, does this not a indicator that file is ok?
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LVL 97

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 42225224
Possibly.

First, have another user copy it locally and do a rebuild to ensure it is good.

Second, try the problem user on a completely different machine as it could be a Windows Profile or other like issue.

Third, delete the QB user and set up a new user account in QB for this user.
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LVL 3

Author Comment

by:Abraham Deutsch
ID: 42225245
Will do so but just pointing out again that this same user on the same pc has no issue with all other qb file (about 50 files)
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LVL 97

Expert Comment

by:John Hurst
ID: 42225249
The steps I listed in order will help you get to a solution.

Rebuild is an inherently good idea at least quarterly for large files.

The other steps are just troubleshooting steps.
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LVL 3

Author Closing Comment

by:Abraham Deutsch
ID: 42227614
Basicly what I did file/verify data, and solve the issue.
Thank you for you help
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LVL 97

Expert Comment

by:John Hurst
ID: 42227725
You are very welcome and I was happy to help.
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