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Mike MiazgaFlag for United States of America

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.pdf on website- no controls like thumbnails or bookmarks

We're uploading our board package .pdfs onto our website for our directors and customers to download- however if I look at another agency's .pdf it opens with the bookmark controls open, ours does not, in fact I can't even find the controls to get to the bookmarks until I click on the floating adobe symbol next to the print and save functions.  Should we be creating this .pdf in a different way in order to have the bookmarks automatically enabled when the document is opened in the web browser?
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John
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What version of Adobe are you using?  What are they using?

I open PDF's I make with Acrobat DC with no special attention to Bookmarks. When I open with DC or the version prior, there is a thumbnail icon and bookmark item on the left. I click on Bookmarks and the pages show up.
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Shaun Vermaak
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This is what I'm trying to sort out. For example, on my personal laptop, I have Adobe Acrobat Pro 10 installed, I go to another agency's site and open the board package and the bookmarks menu on the left hand side opens when you open the document. But with my board package, the bookmarks menu isn't even there, I have to click the Adobe icon that floats near the bottom center in order to get the bookmark menu.  Same computer, same browser, same Adobe Acrobat version. We create our board package with Adobe Acrobat 10 Pro.
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I figured this out.. there's a property of the document called initial view and an option there to have bookmarks automatically displayed.  Problem is there's a browser issue in that it works great in IE, but not firefox or Chrome.  Anyway, that's how you do it.
Thanks for your update.